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instagrid
Albany, NY | Full Time
$78k-106k (estimate)
3 Weeks Ago
instagrid
Albany, NY | Full Time
$95k-127k (estimate)
1 Month Ago
Customer Success Manager
instagrid Albany, NY
$78k-106k (estimate)
Full Time 3 Weeks Ago
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instagrid is Hiring a Customer Success Manager Near Albany, NY

🚀 We are growing. Will you be part of our journey?
At Instagrid, we work together to make the world a little bit better. We have a strong, innovative product, a motivated team and a clear vision. What we are missing? YOU! To continue our success story, we are expanding our Sales Team.
  • This position requires travel 3-4 days a week**
Join us as a Customer Success Manager, where you'll be the cornerstone of our relationships with key account customers. As the primary contact, you'll embody the essence of Instagrid, ensuring a compelling user experience and driving technology adoption among our clients. Your role is pivotal in fostering strong relationships with key accounts, facilitating product understanding, and spearheading growth initiatives. By embedding yourself within each key account, you'll become an indispensable asset, driving our market success through unparalleled customer satisfaction. Come be a part of our team and make a lasting impact on our journey to success.
  • Implement negotiated framework agreements with major customers, ensuring positive impressions across all customer branches
  • Expand your network within assigned customers, enabling their success with our solutions
  • Promote familiar and new applications across various business units of key accounts through creativity and enthusiasm
  • Provide comprehensive product training and support to users, making the product accessible and user-friendly
  • Ensure customers have all necessary information for seamless product utilization, addressing inquiries comprehensively
  • Drive high product utilization and ensure customers fully benefit from our solutions
  • A proven sales track record, ideally within the construction industry, demonstrating your ability to drive results and exceed targets
  • Comprehensive technical understanding and familiarity with our product portfolio, enabling you to effectively communicate its value to customers
  • Excellent communication and negotiation skills, backed by engaging presentations that captivate and persuade potential clients
  • Willingness to travel within a predefined region to visit customers onsite, fostering strong relationships and understanding their needs firsthand
  • Proficiency in written and spoken English, ensuring clear and effective communication with clients and colleagues
  • Committed to continuous self-improvement and process optimization, seeking opportunities to enhance your skills and contribute to the success of our team
What We Offer
  • a dynamic environment in a fast-growing structure with a very flat hierarchy
  • the opportunity to join a company at the cutting edge of its field
  • a laptop (Apple or Windows)
  • a car allowance
  • 25 days paid vacation
At Instagrid, we are deeply committed to equal employment opportunities as we believe in the power of diverse teams. We do not just accept diversity but actively search for the best talent regardless of gender, ethnical origin, age, religion, sexual orientation or place of origin. Working as a team, we treat each other with respect and value each other’s opinions to achieve our common goals.
We are looking forward to receiving your application!

Job Summary

JOB TYPE

Full Time

SALARY

$78k-106k (estimate)

POST DATE

05/27/2024

EXPIRATION DATE

11/03/2024

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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Manager job description and responsibilities

Having a customer success manager overseeing the onboarding process helps with retention.

01/03/2022: Pueblo, CO

Customer success managers should have strong organization and presentation skills, but those things can be taught.

12/19/2021: Modesto, CA

They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.

02/13/2022: Everett, WA

Take time to understand what each customer needs and help customers take the shortest route possible.

01/23/2022: San Jose, CA

The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.

01/07/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Manager jobs

Customer success managers are both salespeople and support professionals.

12/15/2021: Las Cruces, NM

During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products

01/02/2022: Longview, TX

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.

02/21/2022: Pueblo, CO

Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

12/22/2021: Temple, TX

Customer Success Managers must be strong, natural advocates.

02/15/2022: Clearwater, FL

Step 3: View the best colleges and universities for Customer Success Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College