**Customer Service Specialist, Retail Dining**

Kennesaw, GA **Type:** Full-Time **Posted:** 10/22/2021 **Customer Service Specialist, Retail Dining**

**Job ID:** 235167

**Location:** Kennesaw, Georgia

**Full/Part Time:** Full Time

**Regular/Temporary:** Regular

*A leader in innovative teaching and learning, Kennesaw State University offers undergraduate, graduate and doctoral degrees to its more than 41,000 students. With 11 colleges on two metro Atlanta campuses, Kennesaw State is a member of the University System of Georgia and the second-largest university in the state. The university's vibrant campus culture, diverse population, strong global ties and entrepreneurial spirit draw students from throughout the region and from 126 countries across the globe. Kennesaw State is a Carnegie-designated doctoral research institution (R2), placing it among an elite group of only 6 percent of U.S. colleges and universities with an R1 or R2 status. For more information, visit kennesaw.edu.*

**Location**

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

**Job Summary**

Provides general food service related duties. Maintains cash and media at registers and counts and reconciles funds during shifts. Ensures a positive guest experience by providing excellent customer service.

**Responsibilities**

1. Responsible for assignments as a cashier, cash management, reconciliation, and register till accuracy

2. Utilizes POS systems and restocks supplies

3. Serves as first point of contact by greeting customers

4. Communicates customer requests or concerns to management

5. Maintains awareness of daily menu items and meal plans

6. Ensures food quality, including tasting food for quality control

**Required Qualifications**

**Educational Requirements**

High School diploma or equivalent

**Required Experience**

On the job training

**Preferred Qualifications**

**Preferred Experience**

Previous customer service experience

**Knowledge, Skills, & Abilities**

**ABILITIES**

Maintains neat and professional appearance; Able to handle multiple tasks or projects at one time meeting assigned deadlines

**KNOWLEDGE**

Knowledge of food service terminology; Knowledge of sanitation regulations and food handling procedures

**SKILLS**

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills; Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite); Strong attention to detail and follow up skills; Strong customer service skills and phone and e-mail etiquette

**Equal Employment Opportunity**

Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

**Other Information**

This is not a supervisory position.

This position does not have any financial responsibilities.

No, this position will not be required to drive.

This role is not considered a position of trust.

This position does not require a purchasing card (P-Card).

This position may travel 1% - 24% of the time

**Background Check**

* Standard Enhanced

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

**To apply, visit**

jeid-699c995503a4d747a8a06c73eeb5dda5 Customer Service Specialist, Retail Dining Kennesaw State University Kennesaw, GA To apply, please send all application materials to:

Kennesaw State University

GA *Please be sure to read the job posting carefully and submit all required information.*