As a leader, the Front Desk Manager is one of the most important roles for the hotel. You are there to inspire and educate, build relationships with top talent, and motivate the teams and individuals to have a collaborative and healthy working environment. Daily occurrences include collaboration with teams and department heads, as well as meeting and greeting the guests as they venture throughout the hotel.

Qualifications:

• 1-3 years or more of FD Manager/Assistant Manager experience, preferably with Hyatt.
• Hospitality/Tourism degree preferred.
• History of opening hotels, previous hotel pre-opening, renovation experience preferred.
• Familiar with Opera PMS systems preferred.
• Comply with standards and regulations to encourage safe and efficient hotel operations.
• Demonstrate the ability to interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Flexible to work some nights and weekends when necessary based on business and staffing needs.
• Results-driven, energetic, and focused.
• Innovative thinker that will challenge business processes and concepts in order to drive results.
• Service-oriented style with professional presentation skills.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line.
• Clear, concise written and verbal communication skills in English.
• Must be proficient with Microsoft Word and Excel.
• Comfortable with sales and revenge programs/systems, as well as other third-party hotel programs and various computer systems.
• Excellent organizational and time management skills.
• Be incredibly friendly, and customer-centric. Love to smile and radiate a positive and accommodating attitude while interacting with customers.

Responsibilities:

As Front Desk Manager, you will fill a key leadership role with an industry-recognized leader in hospitality management services. You will skillfully oversee the hotel's overall operation to achieve planned goals for operational integrity as measured by revenue and in-house operations while maintaining company standards for quality assurance, asset protection, associate satisfaction, and exceeding guest expectations. They will thrive in an environment of autonomy where they will help run the hotel as if it is their own business.

• Comply with company/brand standards and regulations to encourage safe and efficient hotel operations.
• Have knowledge of and assist in all emergency procedures as required.
• Protect the hotel and its assets by enforcing and maintaining a preventative maintenance program.
• Adheres to all franchise and company procedures and regulations and standard operating procedures.
• Provides a professional image at all times through appearance and dress.
• Adjust work schedule as per needs of hotel occupancy, which may involve covering front desk shifts.
• General knowledge of social events in the surrounding area.
• Actively take part in or will lead to operational discussions, meetings, and plans. Knows key account executives and business base. Knows monthly production levels for each salesperson on the staff.
• Monitors the hotel's annual and monthly budget.
• Monitors the performance of the hotel throughout the year.
• Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention, and conducting regular employee meetings.
• Ensure outstanding guest service and adherence to all brand standards.
• Oversight of property in General Managers absence

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 10 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)

Work Location: In person