JOB TITLE: Case Manager - SUD

POSITION SUMMARY

The ARK of DC Case Manager provides services and Case Plan Development to consumers and families. Job duties include scheduling staff, tracking the personal finances of resident.

Coordinating the medical appointments of resident, coaching and training employees, writing reports and attending meetings. This is not strictly an administrative position it requires at times working directly with the consumers. It also requires working on a Saturday or Sunday and some evening hours.

The Case Manager Assesses client service needs, capabilities and appropriateness for services; presents options and services based upon a needs assessment.

The ARK of DC Case Manager also develops an individual service plan of care and services appropriate to the evaluation with the client/family consensus; reviews and updates service plans. Makes referrals and linkages to appropriate agencies for services; coordinates client services and treatment with multiple service providers and agencies.

ESSENTIAL FUNCTIONS

• Evaluates the quality of services provided and changes in client’s condition and counsels clients as necessary; evaluates client’s environment for safety, security, negative factors and productivity; compiles and analyzes data relating to complaints; identifies and works to resolve problems.

• Plans and facilitates group sessions with clients participating in community activities and/or to promote recovery and educate clients.
• Provides motivational counseling to clients to facilitate/improve engagement in services that support recovery. Assists clients with activities of daily living including hygiene/bathing. Assists with the orientation and training of newly hired staff.
• Orients and trains newly hired staff; evaluates staff performance as directed.
• Serves as liaison to public agencies and provides information regarding Authority programs and services. Attends inter-disciplinary team meetings to discuss decisions for client plan of care.
• Provides or arranges transportation; assists with discharge planning.
• Provides crisis intervention and prevention services. Prepares a variety of reports; prepares and maintains client charts and other records.
• Attends meetings, staffings and conferences as they relate to client, staff and program needs. Assists in curriculum development and resource tools.
• The successful applicants will have a strong knowledge base with regard to diagnostic assessment techniques, counseling approaches, and service modalities used for persons with substance use disorders and co-occurring mental illness.
• The preferred candidate will have some knowledge of issues related to justice involved populations.
• The Case Manager will plan, organize and direct responsibilities of staff to ensure the consumers’ personal support/habilitation plans are being carried out, always encouraging consumers’ choice, employment, and independence.
• Demonstrates sensitivity to the rights, dignity, and well-being of consumers and encourages sensitivity by others. Reviews and monitors the development and implementation of consumer treatment plans and service delivery plans. Attends all licensing reviews and participates in exit interviews.
• Assists with development of correction plan and oversees consistent implementation of plan to ensure repeat citations do hot occur.
• Participates and provides suggestions and guidance in interdisciplinary team meetings, as needed or upon request, to assist with formulation of the consumer’s personal support/habilitation plans. Promotes relationships and provides information about the company to the consumers, families, clinicians, regional community, and other professionals.
• Communicates with parents/guardians and professionals regarding consumer needs, progress and concerns.
• Ensures implementation of policy/systems for handling of consumer and company funds if applicable.
• Oversees and ensures ongoing maintenance of the physical site(s) and grounds in accordance with state/federal guidelines and company policy. Investigates in a timely
• Supports the planning and implementation of client’s dreams and plans.
• Directs the formation and maintenance of a safe environment free of harm and exploitation and conductive to supporting client’s creativity and dreams.
• Maintains in a complete and timely manner all records and reports as required by the District of Columbia and all other pertinent agencies.
• Participates in the development and evaluation of individualized habilitation plans. Serves as coordinator or each person’s IDT, to include development of the IHP, trains staff in the documentation and implementation of daily training records.
• Participates in pertinent meetings.
• Trains new staff.
• Coaches staff daily.
• Coordinates scheduling.
• Reports to the senior management team for training.
• Cooperates with the licensee and the Department staff in any investigation or inspection.
• Performs other duties as assigned by the senior personnel including performance evaluations, scheduling, orientation, and training. Make recommendations on employees hires, transfers and promotions, salary changes, discipline, terminations and similar actions. Resolves personnel problems within position responsibilities.

 THE ARK OF DC FUNCTIONS

Attend Quality Assurance Meetings. Participate in mandatory staff development, including staff meetings and trainings.

KNOWLEDGE, SKILLS and ABILITIES REQUIRED

• This position requires a Bachelor’s degree in psychology, social work, counseling or related field; master’s preferred.
• Preferred: Certification - CSAC, ADC, and or licensed as LCSW, LCP, LPC or LSATP or license eligible
• Master’s degree in Social Work or Human Services and four years of experience in an alcohol or other drug or mental health setting preferred.
• Combination of comparable skills, experience, and education.
• Understanding and supportive of a trauma-informed system of care.
• Strong interpersonal, engagement, organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong computer skills required.
• Ability to support the organization’s mission and philosophy and demonstrate sensitivity to cultural diversity and organizational harmony.
• Value for and the ability to deliver excellent consumer services.
• Self-directed and flexible with the ability to meet the needs of the program and the residents.
• Experience and confidence identifying and implementing evidence-based practices
• Experience working in crisis setting with individuals and families
• Ability to work flexible hours
• Program development, evaluation, solid organizational skills, and public speaking
• Strong written and oral communication skills
• Commitment to maintain confidentiality
• Understanding of the Agency’s mission and culture and the ability to maintain appropriate boundaries with staff and clients in all circumstances