Honest Home Hub - Plumbing Expert (Remote)

About Us

At Honest Home Hub, we pride ourselves on being a top-tier service provider dedicated to helping homeowners find the best solutions for their plumbing needs. Established with a commitment to excellence and customer satisfaction, we offer a wide range of services tailored to meet the unique needs of our clients. Our mission is to create safe, functional, and worry-free plumbing systems.

Job Description

We are seeking a meticulous and knowledgeable Plumbing Expert to join our team. The ideal candidate will play a pivotal role in assisting our customers to choose the best plumbing service option from three different quotes. This position requires a keen eye for detail, excellent customer service skills, and a deep understanding of plumbing services and practices.

Key Responsibilities

• Customer Consultation:
  • Engage with customers to understand their specific plumbing needs and concerns.
  • Provide expert advice on plumbing solutions and services that best meet their requirements.
• Quote Evaluation:
  • Review and analyze three different plumbing quotes provided to the customer.
  • Explain the differences between the quotes, including cost, services offered, warranty details, and quality of materials used.
  • Highlight the pros and cons of each quote to assist customers in making an informed decision.
• Recommendation:
  • Offer professional recommendations based on the evaluation of the quotes.
  • Ensure customers are aware of any hidden costs or additional services that may impact their decision.
• Follow-up:
  • Maintain regular follow-up with customers to ensure satisfaction with their chosen plumbing service.
  • Address any concerns or issues that may arise post-service.
• Documentation:
  • Keep accurate records of customer interactions, quotes reviewed, and recommendations provided.
  • Prepare detailed reports summarizing the evaluation process and customer decisions.

Qualifications

• Proven experience in the plumbing industry, with a deep understanding of plumbing installation, repair, and maintenance techniques, materials, and codes.
• Strong analytical skills with the ability to evaluate and compare multiple service quotes.
• Excellent communication and customer service skills.
• Attention to detail and a commitment to providing high-quality service.
• Ability to work independently and manage time effectively.
• Proficiency in basic computer skills and ability to use CRM software.

Preferred Qualifications

• Previous experience in a customer advisory role.
• Knowledge of water conservation practices and plumbing technologies.

What We Offer

• Competitive salary and benefits package.
• Comprehensive training and professional development opportunities.
• A supportive and dynamic work environment.
• Opportunities for career growth within the company.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role to honesthomehub@gmail.com.

Honest Home Hub is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.