Job Overview:
We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor Supervisor. As a Night Auditor Supervisor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. This position requires strong organizational skills, excellent communication abilities, and a passion for providing exceptional guest service.

Responsibilities:
- Perform night audit procedures to ensure the accuracy of hotel financial records
- Verify and balance daily guest accounts and charges
- Process guest check-ins and check-outs efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with guest services, including reservations, room assignments, and special accommodations
- Maintain knowledge of hotel amenities, services, and local attractions to provide guests with accurate information
- Monitor security cameras and report any suspicious activity or safety hazards
- Collaborate with other hotel staff to ensure a seamless guest experience
- Complete administrative tasks such as filing, data entry, and preparing reports

Requirements:
- Previous experience in hospitality management or front desk operations is preferred
- Familiarity with phone systems and excellent phone etiquette
- Strong guest relations skills with the ability to handle difficult situations diplomatically
- Knowledge of hotel operations and procedures
- Multilingual abilities are a plus
- Experience with night audit procedures is highly desirable
- Ability to work overnight shifts and weekends as required

Benefits:

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wonderful hotel discounts and much more!

Pyramid Global Hospitality is an equal opportunity/AA/Disability/Veteran employer.

Job Types: Full-time, Part-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Food provided
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Night shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person