Seelye-Eiler is a stable, family-owned manufacturing operation headquartered in Bloomington, MN. We offer a professional, flexible, and casual office environment and a clean and bright production area. We are seeking experienced candidates with strong knowledge of the plastics industry. The shift for this position is Monday - Friday, 8:00am - 4:30pm with some flexibility. This is not a remote position.

This position is responsible for the day-to-day internal communication and interaction with all customers, and to provide sales support for our outside Account Executives. In this capacity the Customer Account Manager will act as a liaison providing information and support to the outside Account Executive and the customer as needed.

• Communicate knowledgeably with customers and outside Account Executives daily by phone or in person with specifics on order status, quotes, lead times and ship dates.
• Be responsive and responsible to provide sales data (simple quotes) back to customers the same day (unless special order/manufacturing involved) as long as request is received by 3:00 pm. Place a courtesy call to the customer letting him/her know the status of their inquiry if delayed in any way.

• Prepare quotes, discusses lead times, and interacts with other office, warehouse, estimating, and manufacturing support personnel as needed to meet commitment of customer request.

• May be required to make outbound phone calls.

• Always investigate and solicit sales of new or additional products and services to help our customer.
• Effectively manage customer complaints, utilizing support personnel within the office, warehouse and manufacturing to arrive at a favorable conclusion for all parties.
• Product knowledge- work diligently to familiarize oneself with the products and services we offer.

• Prioritize work daily to maximize your service to the customer.

• Order entry.

• Adhere to all company standards and policies.

• Maintain a clean and orderly work area.

• Conduct himself/herself in a professional manner in accordance with company guidelines.

• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Familiarity and efficient navigation within NAV/ERP system.
• Phone etiquette and professionalism - courteous, clear and concise communications when interacting with our customers, vendors, and fellow Activar employees.

• Ability to clearly assess customer’s needs - ask correct and helpful questions of customers.

• Strong organizational skills to manage multiple tasks with great attention to detail.
• Effective communication, interpersonal, and organizational skills.
• Tenacity in overcoming obstacles while maintaining productive and positive working relationships.

• Ability to execute in a rapidly changing fast paced environment that requires strong team work.

• Proficiency with Microsoft Office applications and the capacity to learn new systems.

Required:

• Equivalent of high school diploma or G.E.D. certification.
• Previous customer service experience preferred.
• Familiarity with plastics industry.

Preferred:

• Associate’s or Bachelor’s degree in a related discipline.

Job Type: Full-time

Pay: Up to $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your expectation for a starting hourly wage?

Experience:

• plastics industry: 1 year (Preferred)

Work Location: In person