```Duties```
- Build and maintain strong relationships with customers, serving as their primary point of contact
- Understand customer needs and goals, and develop strategies to help them achieve success
- Provide ongoing support and guidance to customers, ensuring they are scheduled for care.
- Conduct regular check-ins with customers to assess care plans
- Collaborate with caregiver teams to address customer issues and resolve any challenges they may face
- Analyze caregiver schedules and usage patterns.

```Qualifications```
- Bachelor's or Associates degree in a relevant field (e.g., Healthcare Mgmt, Communications, Nursing)
- Proven experience in a staffing, customer success or account management role
- Strong knowledge of Home healthcare industry and best practices
- Excellent time management skills, with the ability to prioritize and manage multiple tasks simultaneously
- Experience working in financial services or payroll related industries is a plus
- Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with customers
- Proficiency in Salesforce or other CRM software is preferred
- Ability to analyze market trends and customer behavior to drive strategic initiatives

We offer competitive compensation packages, including benefits such as:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan options

If you are a motivated individual who thrives in a fast-paced environment and has a passion for delivering exceptional customer experiences, we would love to hear from you. Apply now to join our team as a Customer Services Coorinator!

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person