```Duties```
- Greet and check-in guests in a friendly and professional manner
- Provide excellent customer service to guests, addressing their inquiries and concerns
- Handle guest requests, such as room changes or additional amenities
- Assist with reservations and ensure accurate information is entered into the system
- Process payments and maintain accurate records of financial transactions
- Maintain a clean and organized front desk area
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with night audit duties, including balancing accounts and generating reports

```Qualifications```
- Previous experience in hotel management or hospitality is preferred
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Knowledge of front desk operations and procedures
- Multilingual skills are a plus, especially if fluent in languages commonly spoken by hotel guests
- Familiarity with night audit processes and procedures is desirable
- Excellent phone etiquette and communication skills
- Proficient in using phone systems and other office equipment
- Bilingual abilities are a plus, particularly if fluent in English and another language commonly spoken by hotel guests

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 32 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person