We are seeking applicants who can work at least one day at the weekend. The Escapade Group own and operate 5 visitor attractions within the M25. We welcome over 700,000 people a year through our doors and host over 3000 birthday parties a year. 

About the Role

Whether it's a laser tag, classic, Nerf, teddy bear or archery party, it will be down to you to make the birthday child's special day filled with fun and excitement, and to ensure parents and guests are having a good time.
The duties of the role include, but are not limited to:-Serving food and beverages
-Maintaining our party rooms
-Hosting specialist parties such as those held in our teddy bear workshop or archery
-Meeting and greeting guests
-Entertaining the children during their meal time
-Cleaning duties

-Providing a memorable experience
About youParties are one of our busiest departments and we are looking for candidates who can work well under pressure, have good organisation and time keeping skills, and who are confident communicating with a variety of guests; whether it be party parents, large groups of children or other customer facing tasks.
As weekends are our busiest time for parties, we strongly encourage applicants who have good weekend availability. 

 As well as acting as a point of contact for visitors, all Team Members also ensure that safety and cleanliness are always maintained to a high standard in and around the park.

Main Responsibilities

1. Customer Service

• Act as a point of contact for visitors, answer questions, give directions and engage positively with visitors 
• Report any issues or problems to the Duty Manager or Line Manager in order to drive continuous improvement
• Deliver outstanding customer service and demonstrate positive body language to all visitors
• Drive and encourage positive online social media reviews such as Trip Advisor, Facebook and Google
• Offer a positive first response when handling visitor feedback, complaints or queries
• Escalate any visitor issues to the Duty Manager or Line Manager if unable to resolve and conclude
• Assist with lost children and follow the procedure when a child is lost or missing from their parent or guardian
• Call for First Aid assistance should any accidents or incidents occur

2. Presentation & Standards/Cleanliness

• Ensure cleanliness standards are maintained to a high standard and take pride in the appearance of the park at all times
• Empty bins and litter pick in assigned area of work and around the whole farm park when moving to and from different areas
• Dispose of all rubbish and waste correctly
• Clean and monitor toilets to ensure they are cleaned regularly and checked throughout the day
• Attend to spills as and when required
• Handle cleaning materials and chemicals correctly and in line with COSHH training

3. Standard Operating Procedures

• Follow and complete opening and closing checklists in line with the standard operating procedures for each area of the park
• Oversee the queue lines and capacity limits for the specific area of the park
• Clear and clean tables in the indoor eating area when assigned to the indoor play barn

4. Health & Safety

• Responsible for complying with the company policy regarding Health & Safety
• Ensure job role is performed safely in line with the standard operating procedure and any specific safety controls
• Ensure hygiene standards are adhered to in specific work area
• Report any Health & Safety issues, potential hazards, accidents or near misses to your Line Manager, Duty Manager or member of the Management team immediately
• Applicants for this role must be over 16 years of age.

The job holder will perform any other reasonable tasks as requested by the General Manager or Director of the business.

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