SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 53rd year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

Knowledge Of:

• Policies and procedures involved in SDU payment processing;
• Child Support Enforcement policies;
• Policies, practices and procedures involved in electronic payment processing with partner bank, state, and SDU.
• Working knowledge of SDU and State child support systems;
• Company organization, operations, policies and objectives;
• Presentation, oral and written communications skills;
• Modern office practices, procedures and equipment;
• Record-keeping techniques;
• Principles and practices of supervision and training;
• Technical aspects of field of specialty; and
• Interpersonal skills using tact, patience and courtesy

Ability To:

• Interpret, apply, analyze and explain laws, procedures and regulations pertaining to SDU payment processing procedures and programs
• Maintain accurate and interrelated records
• Respond promptly to customer needs
• Identify and resolve errors
• Work with integrity and ethically
• Work independently with little direction
• Establish and maintain effective working relationships with others
• Analyze situations accurately and adopt an effective course of action
• Meet schedules and timelines
• Plan and organize work
• Communicate effectively both orally and in writing
• Ability to work varied schedules and overtime hours as necessary

We are an Equal Opportunity Employer. We are a Drug-Free Workplace.