Position Highlights:

• Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life: You will find support to help you manage your personal life while building a career. 
• Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

About Firelands Health:

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.

Leadership Attributes:

A. Integrity and Trust

• Works to retain staff by promoting a positive work environment.
• Communicates in a direct, truthful, and tactful manner.
• Maintains confidentiality of customer/employee information, meeting HIPAA standards.
• Represents FRMC to the community. Acts as an ambassador and advocate for FRMC.
• Functions as a role model for Firelands Regional Medical Center.
• Maintains and upgrades own professional development.
• Keeps abreast of current healthcare trends, standards, and evidence-based practices; maintains and enhances expertise through appropriate educational experiences.

B. Drive for Results

• Leads in the development, implementation and evaluation of the Division’s vision, goals and objectives, budgets, allocation of resources, and operation policies.
• Directs the development, implementation and evaluation of departmental goals, objectives, policies, procedures, and standards of care.
• Develops, implements, and evaluates departmental performance improvement plan.
• Completes evaluation of performance and competence of each staff member annually.
• Carries out special projects, performs other duties and accepts any responsibility deemed appropriate or beneficial by the Vice President & CAO.

C. Managerial Courage

• Provides current, direct, complete, and actionable positive and corrective feedback to others.
• Ability to address problems with any person or situation quickly and directly, taking corrective action when necessary.
• Relates information to other members of the senior management team, as needed.
• Works with employee and HR to develop an individual improvement plan as needed and takes corrective actions as necessary, up to and including discharge.

D. Business Acumen

• Demonstrates flexibility and openness to change to promote and support positive financial outcomes.
• Prepares annual operational and capital budgets under the direction of financial services.
• Maintains operation within approved budget. Fills out variance reports as necessary.
• Maintains knowledge in current/possible future policies, practices, trends and information affecting the organization.
• Maintains operations within approved budget on a continuing basis.

E. Building Effective Teams

• Collaborates with Human Resources for interviews and approval of hiring employees, including establishment of wage levels.
• Blends people into teams by fostering open dialogue and creating a feeling of belonging.
• Shares organizational success in terms of the whole team.
• Responsible for management of diverse work groups; optimizes their effectiveness as a team.
• Collaborates with the Education Department to create department specific educational plans to meet the needs of both new and established staff.
• Supports FRMC role as a teaching organization and fosters the vision as a clinical site for multiple education programs.
• Holds regular management meetings and develops young talent and succession plans. Provides ongoing communication to the team regarding management issues and goals as well as providing a forum for two-way conversation.
• Provides programs that promote recruitment and retention.
• Selects, trains, directs, evaluates and when necessary, counsels or discharges members of the staff.
• Develops and assures implementation, communication and evaluation of the plan for staffing.
• Monitors general levels of employee morale and job satisfaction and resolves developing programs as quickly as possible.
• Maintains regular communication with staff to motivate and guide individual as well as department growth to achieve maximum potentials and clear direction in future planning and development. 

F. Customer Focus

• Dedicated to meeting the expectations and requirements of our internal and external customers.
• Monitors, assesses and reports physical environment and equipment service needs to maintain quality and safety. Complies with OSHA and CDC standards.
• Collaborates and interacts with physicians to plan for customer needs including the coordination of care, communication, and equipment/technology.
• Maintains positive guest, physician, patient, and employee relations.
• Analyzes and addresses patient satisfaction data.
• Enhances community relations by acting as liaison between patients, physicians, and family; represents Firelands to professional and community organizations.

What you will do:

• Proven ability to effectively manage technical and support staff in a laboratory setting.
• Coordinates and directs daily operations including decision-making, responses to problems, identifying errors and taking corrective action. Demonstrates managerial and technical expertise. Provides direct supervision of non-technical staff and operational supervision of technical staff in cooperation with technical supervisor, including scheduling, counseling, and disciplinary action.
• Excellent interpersonal, communication, and leadership skills. Effective planning, organization, and critical thinking skills.
• Establishes effective working relationships with the Medical Staff and other departments/services.
• Monitors test results performed by departmental employees in order to ensure test validity.
• Maintains current knowledge of laboratory practices and ensures that the laboratory is functioning in accordance with Federal, State, and local regulations. Ensures that policies and procedures are in compliance with hospital standards and standards of accrediting agencies.
• Develops and implements policies and procedures, consistent with market consolidation activities and philosophies that guide and support the provision of clinical laboratory services.
• Recommends the sufficient number of qualified and competent persons necessary to provide appropriate laboratory services. Adheres to proper resource allocation and coordination. Controls departmental supply expense.
• Determines the qualifications and competence of clinical laboratory personnel. Selects qualified applicants for employment. Coordinates continuing education and competency assessments for all clinical laboratory personnel. Performs or coordinates general lab orientation for all new employees.
• Continually assesses and improves the performance of the clinical laboratory at the site level and within the market operation. Serves as a resource for staff. Performs performance appraisals, sets goals and monitors progress. Shares/manages daily workload as needed. Uses time wisely. Delegates tasks and plans for succession. Demonstrates servant leadership and develops a transformational culture.
• Addresses department efficiencies from both a facility and a market perspective. Balances consolidation opportunities with facility-specific service needs. Remains focused on the effectiveness of the entire operation. Motivates and educates staff to challenge traditional operational methods and processes.
• Demonstrates innovation and creativity. Responds to changes in clinical laboratory medicine. Maintains and cultivates effective communication with laboratory leadership, staff, pathologists and other healthcare providers. Respects patient confidentiality. Demonstrates and appreciates need for the priority of meeting/exceeding customer expectations. Facilitates a culture of teamwork, innovation and continuous process improvement.
• Prepares annual operating and capital budgets; operates department within the approved budgets.
• Ensures that staffing levels are appropriate for services provided. Regularly reviews department productivity reports to ensure staffing levels are at benchmark.
• Maintains proper control of all Firelands’ assets within area of accountability.
• Contributes to the long-range planning of the department in conjunction with direct reports and medical director.
• Monitors and evaluates the quality and appropriateness of laboratory services provided, and takes appropriate action based on findings.
• Maintains an ongoing strategy to improve patient satisfaction and customer service in accordance with hospital standards.
• Consistently works to enhance existing services and identify new service opportunities.
• Resolves any inter and/or intra-department situations which may arise in the performance of department functions.
• Selects, trains, directs, evaluates, and when necessary, counsels or discharges members of the laboratory staff. Provides guidance in the selection of personnel that meet the organizational values of ACE.
• Monitors general level of employee morale and job satisfaction and resolves developing problems as quickly as possible. Focused on employee engagement, satisfaction and retention.
• Maintains regular communication with staff to motivate and guide individual as well as department growth to achieve maximum potentials and clear direction in future planning and development.
• Maintains visibility and accessibility to all staff for all shifts and uses a variety of methods to keep staff informed and engaged. Rounds regularly both inside the lab and throughout the organization to identify opportunities for improvement and foster strong collaborative relationships.
• Aligns departmental goals and strategic initiatives with the organizations mission and strategic objectives
• Ensures that performance evaluations for each staff member are completed accurately and timely according to HR policies and procedures.
• Evaluates the operations of the department through annual preparation of accomplishments and goals. Ensures a safe environment exists for patients and staff through timely reporting and resolution of unsafe conditions.
• Develops and secures approval of short-and long-range goals for the department.
• Evaluates purchase, rental or lease of new or replacement equipment and assists in negotiation of said equipment.
• Keeps abreast of current healthcare trends and practices; maintains and enhances expertise through appropriate educational experiences.
• Carries out special projects, performs other duties and accepts any responsibility deemed appropriate or beneficial by the VP, Operations.
• Demonstrates Service Excellence and ACE.

What you will need:

• Medical Laboratory Scientist or equivalent Allied Health degree preferred. Certification by the American Society of Clinical Pathologists (ASCP) or equivalent to include MT, MLS, CLS, PA preferred. Master’s degree preferred. Three to five years leadership experience required, demonstrating initiative, motivation, and results.
• State of Ohio motor vehicle operator’s license. Employee must provide proof of personal automobile liability insurance coverage upon request.
• Demonstrated ability to problem-solve and supervise diverse work team.
• Ability to work in an environment that is fast-paced and requires multi-tasking.
• Ability to read and write small letters and numbers.
• Ability to perform complex arithmetic calculations.
• Ability to communicate effectively in oral and written form with management, co-workers, patients, and members of the general public.
• Punctual attendance at assigned work location is required.
• Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of Medical Center emergency codes.
• Ability to comply with OSHA regulations and CDC standard and transmission-based precaution recommendations and to utilize proper personal protective equipment.
• Ability to comply with provisions of applicable S.D.S. forms.
• Successful completion of a one hundred-eighty (180) day probationary period.