Position Highlights:

• Award Winning: Named among the top 10% in the Nation for Patient Safety Excellence Award, America’s 100 Best Orthopedic Surgery, America’s 100 Best Spine Surgery.
• Employee-centric: Competitive pay, excellent benefits, tuition assistance, retirement plan matching, recognition program, local discounts.
• Stability: Serving Erie and surrounding counties since 1876.
• Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life: You will find support to help you manage your personal life while building a career.

What You Will Do:

• Under the supervision of the assigned Director, responsible for the overall supervision of clinical staff, with the exception of Medical Staff, of the assigned site(s). Directly supervises all assigned staff in accordance with department, State and licensure requirements.
• Productively engages in and supports the Strategic Plans of the Medical Center and the Department including initiatives for increasing patient satisfaction and employee satisfaction and morale. Demonstrates this support through communications and actions with peers and supervisees.
• Effectively communicates the rationale behind policies and procedures to supervisees and seeks input from other members of the management team, as needed, in order to understand and support these practices.
• Recognizes the consequences of negativity and provides timely and consistent feedback to those who are habitually negative (including self-monitoring).
• Serves as a team player who is flexible and willing to vary responsibilities in response to site/department/co-worker needs.
• Ensures the department maintains ongoing compliance with accreditation and licensure standards using data from the EMR to identify and proactively address deficiencies.
• Continuously monitors staff performance; demonstrates appreciation for staff; and provides coaching (before discipline) to improve performance when needed.
• Provides supervision, and training that promotes both compliance with department standards and quality of patient care.
• Understands and supports the policies and procedures necessary to promote a healthy financial infrastructure. Understands and is able to effectively communicate the role of Patient Care Standards (PCS), to supervisees, in relation to both our service provision and the need to support the expenses of the organization.
• Ensures timely and accurate documentation for both patient care and revenue needs.
• Understand the requirements related to public and private insurances (as well as grant funds, when applicable) and promotes the practices necessary to draw down those funds i.e. prior-authorizations, GPRA completion, etc.
• Offers cost savings ideas, new program ideas, current program enhancements, worksite improvements, etc.
• Maintains open channels of communication and interacts with the community to solve problems in a manner that enhances and strengthens a positive image.
• Serves on rotation for the manager on-call system. Remains current with emergency service policies and procedures. Directly involved in addressing clinical and administrative problems while serving on-call.
• Is able to effectively and efficiently utilize EMR and video-conferencing software. Utilizes work email on a daily basis keeping current with FRMC and departmental communications. For new hires, these skills are in place by the end of the probationary period. Ensures all electronic forms of communication, that include PHI, are compliant with HIPAA and 42 CFR laws regarding confidentiality. Is able to effectively orient supervisees to these processes.
• Represents the agencies in inter-system meetings, provides community education, and provides direct services as assigned by the Site Director.
• Ensures that the department complies with the Firelands Health Quality Improvement Program, the Infection Control Program, established policies on Corporate Regulatory Compliance and Safety/Environmental Requirements.
• Must possess a valid State of Ohio motor vehicle operator's license and be insurable under Firelands' auto policy. Employee must provide proof of personal automobile liability insurance coverage upon request.

What You Will Need:

• Master’s Degree or Bachelor’s Degree in a behavioral health related field. Appropriate clinical license, as required, for the supervision of assigned staff. Three years’ experience in the behavioral health or related field. 
• Demonstrated skills with electronic medical records, Microsoft products including Word, Excel, and PowerPoint, and a general aptitude for adapting to technology.