1 Residence Inn Dallas Grand Prairie Job
Residence Inn Dallas Grand Prairie is Hiring a Guest Service Representative Near Grand Prairie, TX
Job Summary:
The Guest Service Representative at Residence Inn Dallas Grand Prairie is a critical part of the hotel team and is responsible for providing exceptional customer service to our guests. This is a part-time, hourly position in the hospitality/restaurant industry located in Grand Prairie, Texas. As an individual contributor, the Guest Service Representative will work directly with guests to ensure their needs are met and their experience at our hotel is memorable.
Compensation & Benefits:
- Hourly pay rate based on experience
- Opportunities for advancement within the company
- On-the-job training and development
- Discounted hotel rates for employees and their families
- Flexible work schedule
Responsibilities:
- Welcome guests to the hotel and assist with check-in/check-out process
- Handle reservations and inquiries both in person and over the phone
- Provide information about hotel amenities, local attractions, and dining options
- Respond to guest complaints and ensure prompt and satisfactory resolution
- Maintain a clean and organized lobby and front desk area
- Process payments and balance cash drawer at the end of each shift
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction
- Follow all safety and security procedures to maintain a safe environment for guests and staff
- Handle all guest requests in a timely and efficient manner
Requirements:
- High school diploma or equivalent
- Previous customer service experience required, preferably in the hospitality industry
- Excellent interpersonal and communication skills
- Strong problem-solving and conflict resolution skills
- Basic computer and math skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Must be able to stand for extended periods and lift up to 25lbs
EEOC Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Summary
Full Time
$29k-38k (estimate)
05/21/2024
06/09/2024
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
