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American Bank of Freedom is Hiring a Customer Service Representative/Teller Near Des Peres, MO
GeneralResponsibilities include, but are not limited to:
- Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
- Meets company service standards, including greeting customers and making them feel welcome
- Service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, and additional transactions upon request.
- Solicits assistance from management as needed. Seeks management approval for transactions and rates for special relationship pricing above authorized limits. Notifies management of suspicious and questionable transactions.
- Adheres to all bank compliance, security, and operational policies and procedures.
- Maintains a cash drawer and performs daily branch operational balancing procedures.
- Open accounts include but are not limited to checking, savings, safe deposit box, basic business-related, etc.
- Performs changes to existing accounts as requested by the customer.
- Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management.
- If applicable, allow entry of safe deposit box holders.
- Maintains customer confidentiality.
- May participate in bank promotions, external community events, and promotional activities.
- Complete other specified duties as assigned.
- Develops and maintains relationships with business partners.
- Develops and maintains strong relationships with customers.
- Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
- Actively seeks out and maintains basic product knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
- High School Diploma/GED required.
- 1 years of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
- Previous sales experience preferred.
- Proficient in usage of Microsoft Office and computer application
Job Summary
Other
$33k-41k (estimate)
06/01/2024
06/23/2024
The following is the career advancement route for Customer Service Representative/Teller positions, which can be used as a reference in future career path planning. As a Customer Service Representative/Teller, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative/Teller. You can explore the career advancement for a Customer Service Representative/Teller below and select your interested title to get hiring information.
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