14 VersiTech / Bold Integrated Payments / Tonic Jobs near me
VersiTech / Bold Integrated Payments / Tonic is Hiring a Customer Success Specialist Near Atlanta, GA
Customer Success Field Specialist
Full Time with Benefits
Salary Range - $50k - $55k quarterly commission payouts
Hiring in these areas:
Atlanta, GA (metro area – hybrid)
Portland, OR (hybrid)
Florida (fully remote in FL)
Calling all POS & Payments Inside Sales Rockstars!
Position Description Overview
Get ready to ignite your career in the dynamic world of Restaurant POS and Payments! As our Customer Success Specialist, you'll be at the forefront of our company's rapid growth, driving success through client engagement, sales innovation, and relationship building. Your role is pivotal in revolutionizing the way restaurants operate, shaping the future of the industry while enjoying an exhilarating journey of professional development and achievement.
Job Responsibilities
- Serve as the lead point of contact for all customer success matters including product education, escalation, retention, and expansion
- Collaborate with the sales team to ensure knowledge is shared throughout the sales, implementation and onboarding process
- Maintain strong relationships with existing customers and proactively drive satisfaction
- Proactive outreach to identify and upsell new opportunities to customers where applicable (Active Partner Program)
- Work with the sales team and clients to complete and submit sales agreements and related documentation
- Educates customers of new products/features/enhancements/marketing strategies
- Will escalate sales opportunities to ensure maximum value is being received
- Regularly visit customers to work outside field sales needs
- Maintain detailed notes and records within our CRM when onboarding new clients or supporting existing clients
- Must maintain an intense attention to detail while inputting sensitive business information and critical account settings
- Make customers voices heard by providing feedback to client services team on client issues
- Schedule and confirm appointments for Sales Team
- Primary contact for contract renewals/resigns
- Restaurant experience preferred
- Ability to prioritize workload and perform in a fast-paced and challenging environment
- 2 years of account management, sales, customer support, customer success or similar
- Excellent social skills, project coordination and the ability to work well with all levels of internal management and staff, as well as, with outside clients and vendors
- Be creative, adaptive, and eager to learn new technical skill sets
- Strong familiarity with customer service
- Microsoft Office, CRM experience desired
Job Summary
Full Time
$63k-81k (estimate)
05/21/2024
06/09/2024
If you are interested in becoming a Customer Success Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Specialist job description and responsibilities
Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.
03/23/2022: Springfield, OH
Build relationships with executive decision-makers.
01/21/2022: Champaign, IL
Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
03/27/2022: High Point, NC
Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
03/10/2022: Las Vegas, NV
Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
01/24/2022: Bloomington, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Specialist jobs
Develop a customer success strategy.
02/08/2022: Pierre, SD
Build customer loyalty through feedback.
04/04/2022: Savannah, GA
Enterprise account management experience.
02/20/2022: Portsmouth, NH
Experience working with SaaS products.
01/19/2022: Boulder, CO
Experience managing accounts for a product that solves complex problems across many business units.
03/24/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Success Specialist.
