Job Summary:
The Housekeeping Manager at The Sheraton Palo Alto will oversee and manage all aspects of the Housekeeping Department to ensure a clean and comfortable environment for guests. This is a full-time, salaried management position in the hospitality/restaurant industry located in Palo Alto, California.
Compensation & Benefits:
The Housekeeping Manager will receive a competitive salary and benefits package, including health, dental, and vision insurance, paid time off, and opportunities for advancement within the company.
Responsibilities:
- Plan, organize, and direct the activities of the housekeeping department, including the supervision of a team of housekeeping staff.
- Establish and maintain high standards of cleanliness and maintenance in all guest rooms and public areas.
- Conduct daily inspections of guest rooms to ensure they meet company and industry standards.
- Create and maintain housekeeping schedules and arrange appropriate coverage for high occupancy periods.
- Order and maintain inventory of all housekeeping supplies and equipment.
- Train, motivate, and supervise all housekeeping staff, ensuring they adhere to company policies and procedures.
- Work closely with other departments, such as front desk and maintenance, to ensure guest needs are met in a timely and efficient manner.
- Prepare and manage housekeeping budget, including forecasting and controlling expenses.
- Respond to guest concerns and requests in a timely and professional manner.
- Adhere to all safety and sanitation guidelines to ensure a safe and healthy environment for guests and staff.
- Perform other duties as assigned by the Housekeeping Executive Director, and/or General Manager.
Requirements:
- High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred.
- Minimum of three years of experience in housekeeping, preferably in a management role.
- Knowledge of housekeeping procedures and techniques, as well as industry standards for cleanliness and maintenance.
- Ability to effectively communicate with staff (must be bilingual/fluent in Spanish), guests, and other departments .
- Strong leadership and organizational skills.
- Willingness to work a flexible schedule, including weekends and holidays.
- Must be able to stand, walk, bend, and lift up to 50 pounds.
- Knowledge of hotel property management systems and Microsoft Office Suite.
EEOC Statement:
The Sheraton Palo Alto is an equal opportunity employer and is committed to providing a diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.