About Our Organization:

Schultes Precision Manufacturing, Inc.

Why work in Manufacturing? Well, do you know of any other industry that allows you to develop, process and make what the rest of the world depends on? Schultes Precision Manufacturing, Inc. is a contract manufacturing partner who uses a wide variety of CNC Lathe and Mills that produces metal and non-metal components for every industry in the known universe. From aerospace to medical, rocket ship parts to toaster oven parts, Schultes does it all with extreme precision. You can be part of this, all it takes is an application, an interview and a detailed mindset and you are in.

By joining our team you are helping the world progress and all industries succeed. Schultes offers flexibility, awesome benefits, the best working conditions because all employees are expected to conduct their work within the Company’s Core Values:

Integrity, Responsibility, Results Driven, Can Do Attitude, Team Centric

At Schultes we practice the Do Right motto. Schultes does right by our customers and vendors, employees and communities. Let Schultes do right by you and apply today!

Position Description:

The Customer Service Representative (CSR) for Schultes is responsible for providing high levels of customer service through accurate and timely response to customer order placement, credit requests, and other customer inquiries. The CSR is a key part of the customer interface and responsible for meeting key metrics that contribute to service, quality, and on-time delivery. Daily the CSR will need to demonstrate a sense of urgency to the customer, ensuring follow-up and resolution to build and strengthen customer relationships. The CSR will learn and maintain product knowledge and collaborate across the Company to provide accurate and timely information to ensure customer satisfaction. The CSR role is a full-time position with the typical work schedule of 8:00 4:30 PM Monday through Friday.

Tasks:

• Answer customers' questions about quotes, services, prices, availability, product uses, and credit terms.
• Recommend services to customers, based on customers' needs and interests.
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Constant follow-up to the customer on estimates or quote prices, credit or contract terms and delivery dates.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Gather drawings, estimates, and bids that meet specific customer needs.
• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales.
• Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
• Obtain credit information about prospective customers.

Activities:

• Establishing and Maintaining Interpersonal Relationships Selling or Influencing Others
  • Solicit orders from established or new customers
• Communicating with Persons Outside Organization
  • Communicate visually or verbally
  • Request customer order
  • Establishing and maintaining interpersonal relationships
• Resolving Conflicts and Negotiating with Others
  • Resolve customer or public complaints
• Processing Information
  • Investigate customer complaints
• Making Decisions and Solving Problems
  • Identify best direction for customer's needs
• Interacting With Computers
  • Use computers to enter, access or retrieve data
• Updating and Using Relevant Knowledge
  • Use interpersonal communication techniques
  • Use inventory control procedures
  • Use knowledge of sales contracts
  • Use knowledge of written communication in sales work
  • Use sales techniques
  • Use telephone communication techniques
• Developing Objectives and Strategies
  • Write business project or bid proposals
• Performing Administrative Activities
  • Maintain records, reports, or files
  • Prepare reports
• Analyzing Data or Information
  • Analyze sales activities or trends
• Scheduling Work and Activities
  • Arrange delivery schedules
• Performing for or Working Directly with the Public
  • Answer customer or public inquiries
  • Confer with customer to review terms of credit or payment plan
  • Demonstrate goods or services
  • Provide customer service

If you are, then what are you waiting for?

Apply for this job right now before the next amazing person does!

Work Context:

Body Positioning:

• Spend Time Sitting and Standing

Environmental Conditions, Physical Restrictions & Job Hazards:

• Ability to Lift and Carry up to 20 lbs. Without Restrictions