Overview:

We are seeking a Front Office Concierges Receptionist to join our growing team. As the first point of contact for our office, you will play a vital role in providing excellent customer service to all of our patients in person and over the phone and ensuring a smooth flow of day-to-day operations.

This position is ideal for individuals with experience in Hospitality, Superior Customer Service, and/or Medical Offices with exceptional communication, problem solving, and customer service skills. Bilingual required (English/ Spanish).

Please send in a recent professional photo with your resume.

Essential Duties:

• Answering phone calls with a smile and help with all patient inquires as you can, otherwise direct them to the appropriate person.
• Appointment Scheduling and Confirmations.
• Manage incoming faxes and e-mails and distribute to appropriate person and/or upload into patient medical record.
• Ensure all patient demographics and billing information is correct in system which allows for clean outbound claims.
• Assist with payment collection and processing upon time of service.
• Coordinate with other healthcare professionals to ensure continuity of care.
• Manage and maintain a clean reception and waiting room area.

Requirements:

- Previous experience working in a medical office setting is preferred. (Internal Medicine/ Orthopaedics/ Spine Surgery/ Urgent Care), or a high level Hospitality or Customer Service position.

- Familiarity with HIPAA regulations and maintaining patient confidentiality.

-Understanding of insurance and insurance verification.

- Proficient in using office systems such as Microsoft word, adobe, and electronic medical records (EMR) e-clinical works.

- Excellent communication skills, both verbal and written in English and Spanish.

- Strong organizational skills with attention to detail with strong follow-up.

- Ability to multitask and prioritize tasks effectively. A self-starter and someone who takes initiative.

- Knowledge of VoIP phone systems and handling multiple phone lines.

- Commitment to providing exceptional patient experience which will leave a lasting impression.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.

If you meet the above qualifications and are looking for an opportunity to contribute to a dynamic healthcare team, we encourage you to apply.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Flexible schedule
• Free parking
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid training
• Uniform allowance

Healthcare setting:

• Clinic

Medical specialties:

• Medical-Surgical
• Orthopedics
• Sports Medicine

Schedule:

• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 3 years (Preferred)

Language:

• Spanish (Required)

Work Location: In person