Description

The Opportunity

H-Wave is seeking a Patient Advocate Associate who has a background in customer service. This person is proactive, thinks ahead, is driven, reacts quickly, and has a demonstrated history of persistence in influencing others. A day in the life of an H-Wave Patient Advocate Associate consists of seeking and obtaining authorizations while educating and building relationships with Insurance Adjusters and Nurse Case Managers. 

The Company

H-Wave is the very best in drug-free pain relief and rehabilitation! Our team puts patient outcomes above all else, we treat customers and co-workers like family, and we’re passionate and “all-in” for what we get to do every day. For over 40 years the H-Wave electronic stimulation device has been used to reduce medication usage, manage pain, and speed recovery from surgery or injury. We provide physicians in the VA, worker's compensation, auto insurance, and personal injury markets with a more effective drug-free alternative; which helps their patients live a better life, and improves the efficiency and success of physician offices with more satisfied patients.

The Job

• Contact Insurance Adjusters and Nurse Case Managers (Payors) to request authorization for prescribed treatment 
• Educate adjusters and Nurse Case Managers on the benefits and programs
• Identify proactive approaches (this could be through patient or attorney contact) to determine patient eligibility and advocate on the patient’s behalf
• Delivers excellent customer service and meets the needs of all our customers while executing high volumes of calls
• Maintains knowledge of medical and legal terminology applicable to vertical markets for worker’s comp and auto claims authorizations
• Develops and cultivates strong relationships internally and externally

Benefits: 

• Medical, Dental, Vision, and Life Insurance
• 401(k) matching up to 6%
• PTO
• Flexible Spending Account
• Pet Insurance

Requirements

• One or more years of customer service experience, medical industry experience is a plus 
• Excellent writing and verbal communication 
• Proficient in Microsoft Office and comfortable with web applications and databases
• Ability to work in a fast-paced environment, meet deadlines, and handle pressure