At Wound care experts you will work in a friendly, teamwork-centric culture with an inspiring community focus. By joining our rapidly-growing family of wound care practices and expansive network, you will be an integral part of a diverse workplace culture that provides your community with outstanding healthcare where transparency is embraced and practiced every day. In our workplace, what you do is essential to the growth and success of our company and no small task goes unnoticed. We value our employees and we recognize all the hard work that goes into who we are.

Working Conditions: Normal medical office environment. Some exposure to sharp instruments and chemicals. Multiple locations.

Primary Purpose:

To oversee WCE’s back office staff, policies and procedures with regards to daily clinic operations relative to both personnel and processes, to ensure the organization’s goals regarding clinical quality, compliance, patient and employee satisfaction.

Essential Functions:

· To assume overall responsibility for the back office performance of the clinic across the goals listed above.

· To hire, train, motivate, retain, develop and support back office team members in a fair, equitable and professional manner and in accordance with WCE’s policies.

· To implement, monitor and manage daily, weekly, monthly all clinic policies and procedures.

· To operate with a service mentality in support of the clinic’s patients, employees and providers.

· To ensure all employees have the training, direction and resources to do their jobs effectively.

· To ensure all employees understand the expectations of their position as set forth in their Position Descriptions.

· To fairly and equitably provide ad hoc and formal 90 day and annual performance evaluations, to ensure a fair, positive and productive work environment.

· To create, manage and maintain employee work schedules that support the organization’s goals listed above.

· To manage overtime on the basis of reasonable business justifications.

. To convene regular meetings with senior management sharing information regarding the clinics and divisions of the company.

· To convene regular meetings (weekly monthly) with staff to review performance, share information, provide feedback, solicit input and comments, and ensure employees are delivering patient-centered care in our clinics.

· To coordinate with Finance on an effective process for maintaining an accurate inventory of supplies ensuring a cost-effective, continuous supply of all item necessary for operations.

· To ensure the safety of all WCE patient’s and employees in the clinic setting at all times and to monitor and appropriately secure all clinic-based assets of WCE’s.

· To ensure and measure excellent customer service through setting appropriate expectations of staff. Monitoring staff for desired behavior, and appropriate intervention and/or remediation.

· To ensure the office is opened and closed according to posted schedule

· To promptly respond to requests to include immediate completion of billing corrections and maintain compliancy of all billing related reporting.

· To report to compliance all independent patient complaints, and coordinate to research and respond to all investigation requests from the patient complaint department.

· Maintain full operational compliance and responsibility for preparation of site inspections, required governmental postings and communications.

· To ensure compliance of pathology reporting, (diagnosis, inform and surgery).

· To pre-empt, coach and resolve conflicts as necessary and escalate to the VP when appropriate.

· To ensure HIPAA and employment information confidentiality is maintained, relative to both patient and employee information.

· To be available on premises to provide employee/supervisor/peers with customer service in a professional and courteous manner, and to be a contributor to a positive work environment.

· To run reports requested by the VP of Operations.

· Updating and maintaining employee handbook and training manuals with senior management.

· To perform special projects as directed by senior management.

· To perform other duties as assigned.

Job Specifications (KSAs):

· Minimum of 3 years of experience in a medical practice or similar outpatient setting, preferably in a Surgical Subspecialty/ Multispecialty setting.

· Requires knowledge of specialty clinic operations and medical management, specifically as it relates to the practice of Wound Care, Surgical Podiatry, Infectious Disease and Endocrinology.

· Requires the ability to train and cross-train all back office clinic employees in all positions.

· Requires a professional level of skill in written and verbal communication, as demonstrated by internal and external correspondence and interaction.

· Reliable personal transportation, automobile insurance and a willingness to travel to all offices.

· Valid driver’s license

Benefits:

· Medical, Dental, Vision insurance

. Short-Term and Long- Term Disability

· 401K with match after eligible period

· PTO

Position Performance Criteria:

1. Integrity – Understand and follow the rules, even when no one is looking. Summon the courage to tell the truth, even when it feels risky. Lead by example.

2. Patient Care – Embrace the role of serving our patients. They always come first. Strive to make the best choice to support each patient in each moment.

3. Excellence – Understand the goals for the organization, your clinic and your team, and your role in contributing to them. Strive each day to the best job you are able to do in that moment.

4. Staff Management Skills – Effectively hires, trains, motivates and retains employees, as demonstrated by high levels of staff competency, adequate cross-training, minimal disciplinary incidents, and low employee turnover.

5. Participation – Verbally leads and participates in planning meetings, and behaves as a true stakeholder in the success of the clinic team.

6. Technical Knowledge – Strong knowledge of back office policies and procedures, including the ability to clearly communicate, personally demonstrate, and effectively train staff in all aspects of their duties.

8. Fairness and Equity – Fairly manages and evaluates staff without favoritism, nepotism, or discrimination, and enforces policies as required by the Employee Handbook.

9. Communication, Interpersonal Skills, and Problem Solving – Recognizes problems and takes the initiative to develop solutions, collaborating with Physicians as needed. Communicates effectively and maintains strong working relationships with employees, vendors, co-workers, supervisors, and all other parties.

10. Organizational Skills – Ability to organize and prioritize tasks, and to meet all deadlines.

11. Workplace Civility and Professionalism – Contributes to a fair and professional working environment through management style and personal example.

12. Adherence to Policy – Adheres to policies and procedures set forth in the clinic’s employee manual, as well as all operating policies and procedures as directed by the administrator.

Equal Employment Opportunity

WCE is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

WCE does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Medical office

Schedule:

• 8 hour shift

Work Location: In person