此职位主要负责协调管理物流流程 通过与内部和外部利益相关者积极沟通 以迅速解决问题并确保提供卓越的服务水平

主要职责

• 监督和管理进出口运输流程
• 积极与内部和外部各方合作 迅速解决可能会影响货物及时运输的潜在问题
• 分析 准备并提交必要的运输文件给相关操作代理
• 与对应的经纪人 卡车公司 部门和各种服务提供商保持密切沟通
• 在公司的物流管理系统中进行准确的数据输入和更正
• 管理供应商关系
• 高效处理来自客户和内部团队的查询
• 根据管理层的指示履行其他职责

职位要求

• 双语熟练 尤其是普通话 包括口头和书面交流
• 具备卓越的客户服务能力和相关经验 理解电子商务运输流程
• 具有团队合作精神 始终保持积极态度
• 熟练处理多项任务并同时管理各种职责
• 熟练的计算机技能 并熟悉相关软件
• 富有创造性的问题解决能力和创新思维
• 优秀的任务管理和时间管理能力

This position holds significant responsibility in overseeing both inbound and outbound shipping processes. It involves initiating effective communication with internal and external stakeholders to promptly address issues and ensure the delivery of exceptional service levels.

Key Responsibilities :

• Oversee and manage the flow of inbound and outbound shipping processes.
• Proactively engage with internal and external parties to swiftly resolve potential problems that might disrupt the timely movement of freight.
• Analyze, prepare, and submit required documentation to relevant parties.
• Foster close communication with corresponding brokers, trucking companies, government departments, and various service providers.
• Accurate data input and corrections within the company's computerized filing system.
• Management of supplier relationships.
• Efficiently handle inquiries from overseas clients and internal teams.
• Fulfill any additional duties as directed by management.

Requirements :

• Undergraduate degree or equivalent educational qualification.
• Bilingual proficiency, particularly in Mandarin, both in oral and written communication.
• Comprehensive understanding of the e-commerce shipping process.
• Demonstrated excellence in customer service with relevant experience.
• A team-oriented mindset coupled with a consistently positive attitude.
• Proficiency in multitasking and managing various responsibilities concurrently.
• Meticulous approach to administrative tasks and service-related obligations.
• Proficient computer skills and familiarity with relevant software.
• Competence with office technology and equipment, including fax machines, printers, copiers, scanners, and computers.
• Creative problem-solving skills and an innovative approach.
• Strong abilities in task management and time management.

Last updated : 2024-04-26