This position holds significant responsibility in overseeing both inbound and outbound shipping processes. It involves initiating effective communication with internal and external stakeholders to promptly address issues and ensure the delivery of exceptional service levels.
Key Responsibilities:
Oversee and manage the flow of inbound and outbound shipping processes.
Proactively engage with internal and external parties to swiftly resolve potential problems that might disrupt the timely movement of freight.
Analyze, prepare, and submit required documentation to relevant parties.
Foster close communication with corresponding brokers, trucking companies, government departments, and various service providers.
Accurate data input and corrections within the company's computerized filing system.
Management of supplier relationships.
Efficiently handle inquiries from overseas clients and internal teams.
Fulfill any additional duties as directed by management.
Requirements:
Undergraduate degree or equivalent educational qualification.
Bilingual proficiency, particularly in Mandarin, both in oral and written communication.
Comprehensive understanding of the e-commerce shipping process.
Demonstrated excellence in customer service with relevant experience.
A team-oriented mindset coupled with a consistently positive attitude.
Proficiency in multitasking and managing various responsibilities concurrently.
Meticulous approach to administrative tasks and service-related obligations.
Proficient computer skills and familiarity with relevant software.
Competence with office technology and equipment, including fax machines, printers, copiers, scanners, and computers.
Creative problem-solving skills and an innovative approach.
Strong abilities in task management and time management.