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Aladdin's Cleaning & Restoration is Hiring a Customer Care Coordinator (C³) Near Lapeer, MI
Overview:
Aladdin's Cleaning & Restoration is a leading player in the Property Restoration industry, dedicated to providing exceptional service and support to clients who have experienced property damage. Our team is equipped with cutting-edge technology, including DASH software, to ensure efficient project tracking and customer communication.
We are seeking a proactive and compassionate Customer Care Coordinator (C³) to join our dynamic, family-oriented team. The ideal candidate will serve as the first point of contact for our clients, guiding them through the restoration process with empathy and professionalism. Using DASH software, you will mange project details and coordinate effectively between clients and our restoration teams to ensure seamless service delivery.
Responsibilities:
- Client Communication: Handle inbound and outbound calls, providing timely updates and responding to client inquiries with empathy and expertise.
- Data Management: Utilize DASH software to enter and maintain accurate project and client information, ensuring all parties have access to current data.
- Coordination: Schedule and coordinate appointments between clients, technical teams and vendors (including incoming carpet cleaning client calls and scheduling). Monitor project timelines and alert relevant stakeholders of any changes or updates.
- Support: Assist in the preparation or reports and documents related to restoration projects. Support the client from the initial contact until job completion.
- Feedback Collection: Collect and analyze client feedback to continually improve our services and customer satisfaction.
Qualifications:
- Experience: At least 1-2 years in customer service or coordination roles, preferably in the restoration or construction industry.
- Technical Skills: Proficiency in DASH software is preferred. Comfort with other CRM systems and Microsoft Office Suite is a must.
- Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly and empathetically.
- Organizational Skills: Strong organizational and multitasking skills, with a proven ability to manage multiple projects and deadlines.
- Customer Focus: A genuine passion for helping others, with a patient and professional demeanor.
Why Join Us?
- Career Growth: Opportunities for professional development and advancement within the company.
- Team Environment: Work with a team that values collaboration, innovation and top-notch Customer Service.
- Impact: Play a crucial role in helping clients recover from significant events, making a meaningful impact in their lives.
We offer competitive pay, comprehensive benefits package, and opportunities for professional growth. If you are passionate about providing exceptional customer service and have the required skills and experience, we would love to hear from you!
Job Type: Full-time
Pay: $33,280.00 - $37,440.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Prescription drug insurance
- Referral program
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Lapeer, MI 48446: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$35k-44k (estimate)
05/08/2024
05/27/2024
aladdincleans.com
SAN ANTONIO, TX
25 - 50
1956
GUY FLOYD
$5M - $10M
Related Companies
About Aladdin's Cleaning & Restoration
Aladdin is a full-service cleaning and restoration company that has been providing services such as oriental rug cleaning, carpet cleaning and more for residential and commercial properties in San Antonio and surrounding areas since 1956. We are committed to providing excellent services at reasonable prices for the communities we have the opportunity to serve.
The job skills required for Customer Care Coordinator (C³) include Customer Service, Communication Skills, Scheduling, Microsoft Office, Customer Care, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Coordinator (C³). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Coordinator (C³). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Coordinator (C³) positions, which can be used as a reference in future career path planning. As a Customer Care Coordinator (C³), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Coordinator (C³). You can explore the career advancement for a Customer Care Coordinator (C³) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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