Celebration Health & Wellness is seeking a Manager to join our skilled and caring healthcare team.

About Us: A high volume multiple provider private practice dedicated to Women’s and Children's Health. The staff offers over 25 years of experience in the medical field. We are seeking an experienced Medical Practice Center Manager to lead our call center operations, oversee medical coordinators, and ensure efficient records/compliance management for the practice. The ideal candidate will have a strong background in OBGYN, proficiency in managing various administrative functions, and leadership qualities to drive continuous improvement within the team.

The responsibilities of this position include but are not limited to:

Call Center Management

• Manage and lead the call center team to ensure timely and professional handling of patient inquiries, appointments, and concerns.
• Implement strategies to optimize call center performance, including monitoring call metrics, quality assurance, and staff productivity.
• Analyze individual, team, and call center results to identify and act on both positive and negative performance trends, ensuring the attainment of revenue goals and performance targets.
• Conduct regular monitoring of service calls to observe employee demeanor, technical accuracy, and adherence to company policies.
• Address customer complaints by providing answers to queries and recommending corrective services to ensure customer satisfaction.

Coordinated Services Management

• Oversee medical coordinators responsible for coordinating OBGYN services, referrals, surgeries, and medical records for OBGYN patients.
• Ensure efficient patient flow through coordination of schedules, resources, and timely communication with the team and patients.
• Collaborate with healthcare management team to streamline processes and improve patient experience throughout their journey at Celebration Obstetrics and Gynecology.

Records Management

• Manage patient records in compliance with healthcare regulations, including HIPAA guidelines, and ensure accuracy and confidentiality of information.
• Develop and maintain efficient electronic health record (EHR) systems for easy access and retrieval of patient data.
• Implement protocols for record keeping, documentation, and archiving to support efficient patient care and administrative processes.

Scheduling

• Oversee the management of scheduling and calendar software to streamline processes for OB/GYN appointments, surgeries, and other services, aiming to optimize patient flow and provider efficiency.
• Collaborate closely with medical coordinators and providers to ensure timely scheduling and minimize patient wait times, fostering a smooth and efficient patient experience.
• Utilize advanced scheduling software to effectively manage appointments and allocate resources, ensuring that patient needs are met while maximizing the utilization of available resources.

Compliance:

• Ensure adherence to corporate policies, procedures, and regulatory requirements related to healthcare operations, including HEDIS compliance/reporting.
• Collaborate with corporate stakeholders to implement best practices and standards for quality assurance and compliance.

Continuous Improvement

• Provide leadership and mentorship to the team, fostering a culture of accountability, teamwork, and continuous improvement.
• Analyze call center metrics and performance data to identify areas for improvement and implement action plans accordingly.
• Lead initiatives to enhance operational efficiency, customer satisfaction, and overall performance of the practice.

Qualifications

• A Bachelor's degree in healthcare administration, business management, or a related field is required, along with 2 years of experience in healthcare management - or - a 2-year degree with a minimum of 5 years of experience in healthcare management, specifically in OBGYN and operational management.
• Proficiency in Next Gen/Athena or similar practice management software.
• Thorough understanding of medical terminology, procedures, and clinical workflows pertaining to obstetrics and gynecology.
• Demonstrated success in leading and managing teams, with a focus on continuous improvement and achieving operational excellence.
• Exceptional communication, interpersonal, and leadership skills, with the ability to collaborate effectively with multidisciplinary teams.
• Proficiency in electronic health record (EHR) systems and healthcare compliance regulations, including HIPAA and HEDIS reporting.
• Ability to prioritize tasks, manage multiple responsibilities concurrently, and thrive in a fast-paced, dynamic environment.
• Knowledge of Excel for data analysis and reporting is preferred.

Our compensation package is generous, including paid vacation time, health and dental insurance, employee assistance program, 401k, and other benefits.

We look forward to hearing from you!

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Healthcare management: 3 years (Preferred)
• Customer service: 3 year (Preferred)
• Medical terminology: 5 year (Preferred)
• Computer skills: 3 year (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

Work Location : One location

Job Type: Full-time

Medical specialties:

• Ob/Gyn
• Family