Front Desk Agent

Duties:

- Greet and welcome guests in a friendly and professional manner, must be able to work year round
- Register guests and assign rooms, ensuring all necessary information is obtained and checking guest rooms prior to check-in
- Answer phone calls and respond to guest inquiries, providing accurate and helpful information

- Complete a daily checklist and properly close down the desk in the evening

- Must be responsible and dependable and willing to work in other departments such as housekeeping and laundry when needed
- Assist guests with check-in and check-out processes, including handling payments and issuing room keys
- Maintain a clean and organized front desk area
- Handle guest complaints or concerns, escalating to management when necessary
- Coordinate with other hotel departments to ensure guest satisfaction
- Utilize phone system

Qualifications:

- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Knowledge of guest relations principles and practices

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. As the first point of contact for our hotel, you will play a crucial role in ensuring guest satisfaction. If you have a passion for providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.

Please note that this position may require working evenings, weekends, and holidays.

To apply, please submit your resume and cover letter detailing your relevant experience. We look forward to reviewing your application.

Job Types: Part-time, Seasonal

Pay: $19.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Flexible schedule
• Free parking

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person