Job Summary:

The IT Support Specialist provides responsive and efficient technical assistance and support to end-users regarding computer hardware, software, and peripherals.

Duties/Responsibilities:

· Provide prompt and effective technical support to end-users via phone, email, chat, or in person. This includes troubleshooting hardware and software issues, diagnosing problems, and guiding users through resolution steps.

· Installing, configuring, and maintaining desktop computers, laptops, printers, and other peripherals. This involves installing new equipment, performing hardware upgrades, and ensuring devices function properly.

· Install, update, and configure operating systems, productivity software, and specialized applications according to organizational requirements. This may also involve troubleshooting software compatibility issues and resolving software-related errors.

· Conduct periodic diagnostics and testing to ensure optimal network function and minimal downtime.

· Manage user accounts, permissions, and access rights within the organization's IT systems. This includes creating new user accounts, resetting passwords, and maintaining security protocols to protect sensitive data.

· Maintains email and intranet services, adding and removing users and accounts.

· Collaborate with network administrator to review and analyze hardware and software needs; recommend changes.

· Maintain accurate records of support requests, resolutions, and troubleshooting procedures. This may also involve creating knowledge base articles and FAQs to help users resolve common issues independently.

· Performs other duties as assigned.

Required Skills/Abilities:

· Excellent interpersonal and customer service skills.

· Basic understanding of existing network programs and capabilities.

· Excellent workstation and network troubleshooting skills.

· Excellent organizational skills and attention to detail.

· Strong analytical and problem-solving skills.

· Proficient with Microsoft Office Suite or related software.

Education and Experience:

· Associate’s degree in Computer Science or equivalent experience required.

· At least three years of experience in network maintenance and user technical support preferred.

· Banking experience a plus, but not required.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift 15 pounds at times.

· May be required to work on-call or long hours in case of network malfunction.

· Will be on-site in our Garland branch. Must be willing to travel to all branches in Dallas County.

This position offers a competitive salary based on experience and skills. Join us in a dynamic environment where you can enhance your IT support capabilities while contributing to the success of our organization.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Experience:

• Help desk: 3 years (Preferred)
• Windows: 3 years (Preferred)

Ability to Commute:

• Garland, TX (Required)

Work Location: In person