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** Customer Service Administrator**
**Job Category****:** Marine Technical Service **Requisition Number****:** CUSTO001093 Showing 1 location **Job Details**
**Description**
Responsible for providing direct assistance to Suzuki Marine USA, LLC retail customers and dealers. Address and resolve retail customer and dealer concerns in a manner that is beneficial to Suzuki Marine USA, Suzuki dealers and Suzuki retail customers. Use customer service skills to ensure that all departmental responsibilities are met in an effective, efficient and professional manner. Interact with various internal and external customers to perform research, analysis and to complete urgent tasks and projects.
**Duties and Responsibilities**
* Work with customers via email and phone.
* Listen to the customer queries patiently and resolve them when possible
* Respond to customers regarding their problems promptly
* Record the customers information and update it as needed
* Maintain records of interactions with the customers in an orderly manner
* Coordinate with the department supervisor to find solutions and resolve matters
**Required Qualifications**
* High school diploma
* Knowledge of customer services ethics, principles, and procedures
* Proficiency in administrative and documentation procedures
* Able to use the computer extremely well
* Great communication skills: written and verbal communication
* Patience when communicating with the customer
* Should be able to maintain their composure even if the customer is being rude
* Good listening skills, since most of the time, communication with the customers is done over the phone
* High attention to detail and documentation
* Versatility; to adapt to the situation and issues regarding the customer
**Preferred Qualifications**
* Bachelor's degree or equivalent years experience
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Full Time
$61k-75k (estimate)
06/07/2024
06/24/2024
suzuki.com
PINEVILLE, NC
100 - 200
2002
JOSEPH R HENDERICK IV
$10M - $50M
Retail
Suzuki Inc is a financial services company based out of P.O. Box 1600, Danville, West Virginia, United States.
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If you are interested in becoming a Customer Service Administrator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Administrator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Administrator job description and responsibilities
Work with phones and computers.
04/06/2022: Boulder, CO
They greet and assist customers, coordinate appointments and services and process service-related paperwork.
04/07/2022: Pittsfield, MA
Escalating high-level complaints to the service manager for immediate resolution.
01/19/2022: Galveston, TX
Assisting the customers' inquiries and concerns, recommending service alternatives and processing refunds.
03/19/2022: Dallas, TX
Ability to familiarize themselves with their employer’s products/services and give out sound advice.
04/12/2022: Battle Creek, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Administrator jobs
Need basic computer skills and have some experience with computer software.
02/21/2022: Shreveport, LA
Consider a business degree or business-related national vocational qualification (NVQ).
03/08/2022: Milwaukee, WI
Completing a college course or apprenticeship approved by the Chartered Institute of Personnel and Development (CIPD).
04/17/2022: Long Beach, CA
Office manager/employee experience.
01/20/2022: Eugene, OR
Service-oriented with 3+ years of excellent experience.
02/08/2022: York, PA
Step 3: View the best colleges and universities for Customer Service Administrator.