Family Service Association of Greater Elgin is Hiring a Crisis Lead (QMHP/LPHA) Near Elgin, IL

Crisis Lead (QMHP/LPHA)

Job Description

Reports to: Manager of 590 Crisis Services

Type: Full-Time, 37.5

Location: Community-Based

Summary:

Crisis Leads perform crisis assessments and case management services for youth and families who are experiencing a mental health crisis as part of the 590 and SASS programs. The Crisis Lead will need to be available to respond to crisis calls during their designated shift. The Crisis Lead will also assist with dispatching, training, mentoring, and supporting staff through consultation during their designated shift. The Crisis Lead may be signed miscellaneous tasks by supervisor as needed to support the program.

Must be available for minimum 4-eight hours shifts and up to five shifts from the following:

12-8am Sunday through Saturdays
8a-4pm Sundays
4pm-11:59pm Sunday through Saturday

Crisis happens 24/7 and we look forward to partnering with you to assist those who need it most.

Essential Duties and Responsibilities:

Responsible for providing Mobile Crisis Response, Crisis Intervention, Case Management, under Rule 132 and other Rule 140 services to provide a minimum of 75 hour per month of direct service expectation (910 hours per year).
Responsible for accepting crisis calls from 988 Hotline, QuadCom, and any other referral sources for 590 coverage area and determine if the individual in crisis requires an in-person crisis screening or it is appropriate to provide crisis intervention over the phone.
Dispatch Crisis Specialists and Engagement Specialists. If needed, responding to in-person calls as well for both 590 and SASS.
Provide consultation to Crisis Specialists during your assigned shift. If additional consultation is needed an additional on-call supervisor is available.
Responsible for completing a crisis screening to client at location requested. As part of the assessment, the Crisis Lead must assess risk, presenting problem, social history, self-care habits, and family system. Intake forms must also be completed
Responsible for providing case coverage as assigned by Supervisor. Case load will be assigned by the Manager of 590, Manager of SASS or Director of Crisis Services. This includes making follow-up calls to screen for additional needs and risk, ensuring that client and family have appropriate resources, communicating with supervisor if client is identified as having higher need and is out of scope of Crisis Worker’s practice, closing case if no further services are needed.
Responsible for maintaining an active caseload and providing direct service to clients and their families.
Responsible for networking with collaterals on behalf of active clients, including referral and linkage, discharge planning with in-patient psychiatric facilities, and the advocacy of a client’s rights within the education, legal, state, and mental health systems. This includes responsibility for coordinating services with, or own sub-contracted agencies.
Responsible in providing support to new staff through training, mentoring, providing opportunities for shadowing of lead with their caseload, and providing constructive feedback.
Participate in cross-training and gain knowledge of how to complete work in a different program.

Supervision

Must attend a minimum of 8 monthly group supervisions for the year and responsible for discussing cases with supervisor in clinical, individual, and/or group supervision as need arises
Responsible for reporting to supervisor regularly about problem cases, need for special services, and resource information.
Responsible for reporting to supervisor progress, areas of concern, and feedback on new employees.

Administrative

Responsible for completion of and meeting deadlines for all clinical paperwork for cases, including: crisis assessments within 24 hours of assessment and completing service notes within a maximum of 7 days from the service delivery.
Responsible for completion of and meeting deadlines for all agency administrative paperwork, including: event notes, private insurance authorizations, time sheets, expense reports, training forms and any other administrative or agency requested reports
Responsible for attending staff meetings, Quarterly Clinical Meetings, Lead Clinician Meeting, program meetings, and other meetings as assigned by supervisor.
Responsible for participating in Utilization Review Meetings.
Responsible for serving on Agency and/or Program Committees when requested by supervisor.

Community Education/Public Relations

Responsible for educating the community regarding the Crisis Cares program.
Responsible for facilitating positive networking relationships with community service providers and/or networks as assigned by supervisor.

Training

Responsible for completion of annual training requirements.
Maintaining IM-CAT and IM CANS Certification
Maintaining additional HFS requited trainings
Responsible for completion of Specialized LEAD training
Responsible for ongoing training assigned by supervisor.
Actively working towards Clinical Licensure.
Training on private insurance and unfunded adults

Other Duties/Special Assignments/Projects

Be available to help develop materials and participate in special community education projects/presentations as requested by administrative staff.
Pursue and maintain licensure and/or certification that are available and appropriate to educational/professional background.
Perform other duties as assigned by supervisor.
Perform incidental business-related travel as needed.
Participate in agency Risk Management and Continuous Quality Improvement activities.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibility.

PHYSICAL AND ENVIRONMENTAL CONSIDERATIONS

This job operates in a professional office environment and in the community. This role occasionally uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20lbs. The incumbent is frequently expected to walk, sit, stand, bend, and drive.
The incumbent may also need to climb stairs on occasion. Must be able to lift up to 35 lbs. on occasion.
The work environment is mostly in the office and will have varying temperatures and noise level. The incumbent can expect to work in client’s homes, schools, public libraries, and community agencies.
The physical demands and work environment described here are representative of those that should be met by an employee to perform the essential functions of this job successfully.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position, 37.5 hours per week.

TRAVEL

This position requires light travel in Cook, Kane, Kendall and Dekalb counties and occasionally to areas outside of that.

EDUCATION AND EXPERIENCE

Must possess at least a Master’s Degree in Psychology, Social Work, or another related field.
License eligible applicants preferred.
1 year’s post master’s degree experience in community behavioral health and crisis services required.