Do you enjoy a multi-tasking and a fast-based environment? Are your customer service skills a step above the rest? If so, continue reading for more details and apply today! 

SUPPORT ASSOCIATE (SPANISH BILINGUAL) SUMMARY: 

The Support Associate is responsible for processing and verifying applications and contracts. They are also responsible for helping manage client accounts by communicating account updates and answering client inquiries and outstanding issues. 

WHO WE ARE:

PCI is one of the nation’s leading indirect consumer lenders to offer financing to the direct sales industry. We remain a stable, mid-sized, family-owned business by earning and extending trust through Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, & Consistency.

SUPPORT ASSOCIATE (SPANISH BILINGUAL) RESPONSIBILITIES:

• Providing exceptional service to our customers and clients through our Values, Vision & Mission.
• Assist staff with troubleshooting various account scenarios as well as application and contract errors.
• Communicate with clients about account matters as well as answer client inquires and outstanding issues.
• Field incoming calls, phone credit applications, electronic credit applications and various types of paperwork for loan processing.
• Providing technical and application support to clients and customers.
• Review contract details with clients and customers by phone.
• Verify the customer’s identity and ensure their overall satisfaction and knowledge of financing terms and process.
• Verifying information submitted by customers with third parties.

SUPPORT ASSOCIATE (SPANISH BILINGUAL) QUALIFICATIONS:

• Must be fluent in Spanish and English
• Customer and Personal Service
• Time Management and Organization
• Positive Attitude
• Detail orientated
• Problem resolution focused
• Empathetic and patient
• Proactive communicator 

SUPPORT ASSOCIATE (SPANISH BILINGUAL) OFFICE LOCATION:

• 9911 Covington Cross Drive, Suite 190, Las Vegas, NV 89144

• Part Time, 26 hours/week
• Monday 11:00am - 8:00pm PST, Wednesday and Friday 3:00pm - 8:00pm PST, and Saturday 12:00pm - 9:00pm PST

SUPPORT ASSOCIATE (SPANISH BILINGUAL) COMPENSATION:

• Pay Grade: H2
• Minimum - Midpoint: $21.00 - $24.25 per hour
• Starting Pay Based on Experience

BENEFITS: PCI has standard and competitive benefit plans, which include group medical/dental/vision, short term disability, long term disability as well as an attractive group of voluntary benefits. To learn more about our benefits, click here.

Looking for some BENEFITS that are Above & Beyond?

• PCI will match 100% of your 401k deferrals up to 5%
• Annual Discretionary Bonus
• 8 Paid Holidays
• Tuition Reimbursement
• Student Loan Match Program
• Paid Maternity and Paternity Leave
• Paid Time Off (PTO)
• Donation Matching & Paid Volunteer Time

WHY WORK FOR PCI?

Work In A Positive and Diverse Environment:

• We are a workplace that fosters appreciation, growth, diversity, and inclusiveness. We strive to be a relationship-driven company by building a community of positivity driven by the people we hire. PCI provides a positive work environment by ensuring a bright, clean, technology-forward in-person office space to enhance employee morale and on-the-phone customer interaction.

 Make A Difference:

• At PCI, our Values come first and part of our Values state, “As Stewards, we create value through competency, consistency and commitment”. Part of that commitment is the commitment we have to our community. When you join our team, you become part of a company that celebrates giving back. We partner with local nonprofit organizations and are proud to give back when and where we can. We have multiple benefits that help our employees further support and make a difference in our communities.

Start Your Path To Success:

• We strive to create an engaging work environment at PCI; where employees feel they have a voice and a place within the company. In doing so, we encourage career growth by providing employees with the resources and services they need to take the next step in their careers. We take great pride in our ability to promote motivated and successful team members to other positions within the company.

EQUAL EMPLOYMENT OPPORTUNITY:

PCI is an equal employment opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HumanResources@preferredcredit.com.