APGFCU – Your Community Credit Union! For over 80 years, APGFCU has shared our financial experience and provided valuable products and services to build stability and financial independence, one member at a time. We are looking for those who want to join this movement and become a part of a growing organization. We offer competitive pay and great benefits.

SUMMARY: Under the general direction of the professional development supervisor, the professional development specialist (PDS) is responsible for identifying organizational training/developmental needs. The PDS will analyze performance data, recommend new training content and enhancements, as well as use instructional design methods to develop curriculums and facilitate courses to all levels of employees within the organization. This position will serve as a change agent in support of the Credit Union’s Mission, Vision, Values and strategic growth by continually promoting innovation, evaluating opportunities for cost effectiveness and looking for process improvements and efficiencies across the organization.

Essential Duties and Responsibilities:
Identify Developmental Needs:
• Participates in the analysis of training needs; the development and implementation of various training courses and programs; and in the evaluation of training effectiveness.
• Conduct needs assessments and /or on-site interviews to determine training issues.

Develop Training Curriculums:
• Incorporate APGFCU’s Mission, Vision and Values along with our philosophy of members service excellence into curriculums.
• Use instructional design process and methodologies to formulate learning curriculum strategies, and plan, design, and develop self-guided, instructor-led, and asynchronous training materials.
• Assist with researching, planning, organizing and conducting seminars, events and conferences.
• Maintains knowledge of instructional best practices by reviewing professional publications and regulatory bulletins. Stays informed of new legislation/regulations and credit union policies as they relate to the material being presented.
• Responsible for designing, producing and/or updating any new or existing materials needed to educate staff, to include job aid creation, handouts and other course materials. Use authoring tools, audio capture and editing tools for e-learning solutions. Enhances programs on a continuous basis.
• Develop implementation outlines and schedules.
• Works with managers and supervisors to assure programs meet credit union needs.

Facilitate & Administer Training Programs:
• Deliver and facilitate training in a variety of formats, including instructor-led (in person and virtual), online, one-on-one, deliberate practice, group discussions, and other methods depending upon specific needs. Curriculum content includes; Service, Sales, Soft Skills, Technical and Core Classes (New Employee Orientation and Financial Services).
• Assess program effectiveness and recommend enhancements to professional development supervisor.
• Perform routine administrative functions as needed to include but not limited to: scheduling onboarding classes, scheduling employees for various courses, maintaining training records.

Evaluations and Training Records:
• Responsible for the creation, accuracy and maintenance of employee training records in the talent management system.
• Develops and implements employee assessments to ensure mastery of job knowledge.
• Maintains training registration for all workshops, updates and maintains training calendar.
• Tracks each employee’s progress and analyzes success factors on a continuous basis.
• Perform audits to ensure all staff completes mandatory compliance training annually.

Organizational Support:
• Serve as a professional development consultant on corporate projects.
• Maintains knowledge of systems, branch operations and department procedures in order to answer questions, resolve problems and offer suggestions for increased efficiencies and cost reduction.
• Update training materials to reflect changes to credit union policies and procedures.
• Develop and nurture positive relationships through collaboration to foster an environment of mutual respect and trust.
• Engage in problem resolution by determining root causes, involving others in developing solutions, and expediting approved correction or adjustment.
• Partner with the professional development supervisor to adapt training in order to align with the overall strategic direction of the credit union.

Other: Perform other duties as assigned.

Additional: Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).
Qualifications:
Education: Bachelor degree in Human Resources, Communications, Business Administration, Education or another related field. Experience can be credited in lieu of education.

Experience: Three years training experience, preferably in a financial institution. Experience with developing eLearning courses preferred.

Knowledge, Skills, and Abilities: Knowledge of financial service products, broad knowledge of training, organizational and professional development, and general adult education principles. Excellent oral and written communications skills are necessary. Must have the ability to use tact and diplomacy when working with others on all levels within and outside the credit union. Strong human relation skills required with the ability to learn and effectively communicate the use of technical systems. Ability to function both as a team member and work independently is required. Operate at a proficient or expert level in Microsoft applications.

Physical Requirements: While performing the duties of this position, the employee is regularly required to stand, walk, talk and hear. The employee is also frequently required to sit. The employee is required to use hands to handle or feel objects, tools or controls; reach with hands and arms, climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.