The Membership Desk it the gateway to the Club and the face of the mission to all the youth and families that walk in the door. The Membership Desk is key to the Ultimate Club Experience! Be a part of making it great.

JOB DESCRIPTION:

Individual is responsible for the intake and greeting of all Boys & Girls Club guests. Tasks will include answering the phone, registering new members and campers, greeting visitors that enter the facility, and directing all individuals to their appropriate destination. Individual will help with parent pick-up. Individual will assist with filing and data management of members and volunteer staff. Monitor/manage flow of pedestrian traffic entering and leaving the building, with special attention to safe/secure member entry and exit. Serve as ambassador to the Club. Assist in maintaining member and volunteer tracking systems through the MyClubHub Salesforce platform. Will report directly to the Unit Director. Assist in leading nightly staff cleaning and closing of the facility.

QUALIFICATIONS:

• Volunteer experience preferred. Possess strong organizational skills. Demonstrate punctuality.
• Demonstrate the ability to manage multiple tasks simultaneously.
• Ability to be dependable and available to members, staff, and volunteers.
• Possess self-motivation and interpersonal skills.
• Ability to speak to groups, agencies, students, and community members.
• Technical skills include: Proficient in MS Word Excel, and Publisher; Proficiency in utilizing the internet; Data entry.
• College experience required and degree preferred.

ESSENTIAL JOB FUNCTIONS:

• Politely question visitors regarding their purpose in visiting the Club.
• Ensure processing of all entering members and volunteers, using member and volunteer tracking systems on MyClubHub Salesforce platform.
• Assist with member pick-up.
• Ensure processing of all existing member children using member tracking system and picture identification
• Be knowledgeable of all programs and schedules.
• Greet all visitors, members, and parents with a warm welcoming smile and verbal greeting.
• Phone conversations must be respectful and polite.
• Help all members, visitors and parents by answering questions when and where appropriate.
• Process fee payments, providing completed receipt.
• Distribute program equipment to members. Report damaged equipment to the Unit Director.
• Remain ever vigilant regarding member safety and security.
• Thoroughly understand all emergency procedures (Fire, tornado, crisis ).
• Maintain a clean and well organized membership desk at all times.
• Develop and implement a positive and inclusive membership intake process that informs and welcomes parents; including Club tours, form review, answering questions, and assisting new families as necessary. This includes intake of fees.
• Answer the phone and positively direct callers to the appropriate destination.
• Encourage a positive and welcoming environment for all visitors.
• Create and provide communication materials to parents, school, or community members/organizations.
• Register members as needed for camps or special events as needed.
• Intake donations and properly process them.
• Assist with clean up and organization of the membership desk area.
• Assist the Unit Director with weekly or monthly tasks as needed including organization of human resource information/distribution,
• Assist the Unit Director with monthly tasks as needed including creating resource development and marketing materials, distribution of information, board data development, registrations, National Boys & Girls Clubs of America requirements, etc.
• Assume other duties as assigned by Unit Director and Membership Desk Coordinator.

WORK REQUIREMENTS:

• Demonstrates a high degree of initiative, self-direction and creativity.
• Demonstrates strong organizational and communication skills.
• Exhibits professionalism.
• Maintains excellent working relationship with staff, volunteers and public.
• Must be able to demonstrate ability to work with people from diverse racial/cultural/socioeconomic backgrounds.
• Ability to perform gross and fine motor activities required for typing, writing, simple manipulations such as telephone buttons, computer keyboards, fax machine buttons, etc.
• Ability to work in a professional environment and positively represent organization under various levels of stress.
• Ability to work on multiple projects and prioritize effectively.
• Visual acuity for accurate reading, typing, filing and use of computer screen.
• Ability to work at a rapid pace and where frequent interruptions and changes in plans or deadlines may occur.
• Hearing is needed for purposes of business related phone communications, public broadcasts, answering incoming phone calls, etc.
• Ability to lift and carry 15 to 50 pounds for office supplies, audio equipment, and other items needed for the preparation and takedown of special events.
• Ability to operate a safe mode of transportation for publicity functions/events, transportation of supplies, and meetings.
• Ability to bend, twist, reach, stoop, squat for filing and retrieval of stored files and supplies.

Boys & Girls Clubs of Bloomington is an Equal Opportunity Employer.

Job Type: Part-time

Pay: From $13.29 per hour

Schedule:

• Weekdays

Ability to commute/relocate:

• Ellettsville, IN 47429: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Job Type: Part-time

Pay: From $13.29 per hour

Expected hours: 15 – 25 per week

Benefits:

• Employee assistance program
• Employee discount

Schedule:

• Day shift
• Monday to Friday

Work Location: In person