Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our Service Call Center team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

Every employee with the Feldman Automotive Group is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. We now have 15 dealerships operating all across Michigan and Ohio. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team

Core Values

1. Honesty and Integrity
2. Respectful
3. Fanatical attention to detail
4. Team Player
5. Fun & Enthusiastic

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and AD&D
• 401k
• Critical Illness Insurance
• Accident Insurance
• Short and Long Term Disability

This is NOT a remote based position.

Responsibilities:

• Answer customer calls and establish follows-up with service appointments
• Utilize multiple systems to pull up the customer's information while still speaking with them on the phone
• Be comfortable in a tech savvy role that demands multi-tasking
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial service information & direct them to the service department
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, service team and dealership management
• Utilize CRM tracking system daily

Requirements:

• Experience in an office-based work environment is beneficial
• Experience in a call-heavy role is highly considered!
• Must have strong computer skills
• Must be able to multi-task and be comfortable in a more tech savvy role
• Great verbal and written communication skills
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Willing to submit to a pre-employment background check & drug screen