TeamLogic IT, Frisco, TX is Hiring a Technical Account Manager Near Frisco, TX
Job Description
- Bonus based on performance
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Paid time off
- Profit sharing
- Vision insurance
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing, creating an environment thats fast-paced and dynamic. You will be part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Summary
The Technical Account Manager is a key position on the TeamLogic IT team and supports our corporate objective of growing market penetration and customers. The Technical Account Manager will be responsible for cultivating and maintaining long-lasting relationships with our clients, ensuring their satisfaction, and driving revenue growth. The ideal candidate will possess a deep understanding of the IT and cybersecurity industries, along with exceptional communication and problem-solving skills.
Responsibilities:
- Develop and maintain strong relationships with existing clients, ensuring their needs are met and expectations exceeded.
- Proactively identify opportunities for account growth and expansion, offering customized solutions that align with clients' IT and business objectives.
- Collaborate with internal teams, including sales, technical support, and project management, to ensure seamless delivery of our services.
- Conduct regular client meetings and reviews to assess satisfaction, address concerns, and provide updates on new offerings and service improvements, i.e. QBRs, satisfaction reviews, etc.
- Monitor and analyze account performance metrics, implementing strategies to maximize client retention and revenue generation.
- Stay informed on the latest industry trends, technologies, and best practices to provide valuable insights and recommendations to clients.
- Participate in networking events, trade shows, and conferences to build brand awareness and generate new business leads.
- Shepard new clients from prospects to onboarded clients by monitoring and advising accountability on implementation and documentation.
- Update client and prospect records in relevant systems.
- 3 years of experience in account management, preferably in the IT or MSSP industry.
- Proven track record of meeting or exceeding sales targets and driving client satisfaction.
- Strong understanding of IT infrastructure, cloud services, cybersecurity, and other managed services offerings.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
- Outstanding problem-solving and negotiation skills, with a customer-centric approach to resolving issues.
- Great organizational skills and self-management abilities that do not require micro-management or constant accountability.
- Self-motivated and results-driven, with a passion for continuous learning and staying current on industry trends.
- Ability and willingness to travel occasionally for client meetings, trade shows, and other events.
- A humble attitude that looks to learn, serve, and support the team first in execution of your responsibilities.
- Bachelor's degree in Business, IT, or a related field is ideal, but not necessarily required deep knowledge and experience often makes up for a degree.
- Familiarity with Autotask a plus.
- Represent the company professionally at all times (online and offline), demonstrating a commitment to exceptional customer service and industry expertise.
- Consistently achieve or exceed assigned revenue targets and client retention goals.
- Maintain a high level of client satisfaction through effective communication, timely issue resolution, and proactive account management.
- Continuously seek opportunities to expand the company's client base and identify potential cross-selling and upselling opportunities.
- Collaborate effectively with internal teams to ensure the successful delivery of MSP services, leading to long-term client relationships.
Job Summary
Full Time
$89k-121k (estimate)
06/09/2024
06/22/2024
The following is the career advancement route for Technical Account Manager positions, which can be used as a reference in future career path planning. As a Technical Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Account Manager. You can explore the career advancement for a Technical Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Technical Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Account Manager job description and responsibilities
Developed new specialty business by providing technical support and relationship management across cross functional teams at new and existing accounts.
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Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.
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Technical account managers provide high-level tech support to their customers and project teams before and after a sale or transaction.
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The technical account manager will work with the client to build strong relationships and ensure customer satisfaction.
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They provide reports to product developers and stakeholders product performance and track account metrics.
12/31/2021: Binghamton, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Account Manager jobs
Those Technical Account Managers who do attend college, typically earn either a Business degree or a Computer Science degree.
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View more details on Technical Account Manager salaries across the United States.
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Extensive experience within a technical or account management area.
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Help drive team expertise and technical thought leadership.
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Proven ability to consult and be consulted on topics requiring product/technical expertise.
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Step 3: View the best colleges and universities for Technical Account Manager.
