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Customer Relations Associate
$60k-77k (estimate)
Full Time | Business Services 1 Week Ago
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Consulting Management Services LLC is Hiring a Customer Relations Associate Near Springfield, VA

Consulting Management Services is an expanding firm in the Falls Church Area. We have worked hard to become successful and have formed partnerships with companies in the Telecommunications industry. Our goal for our clients is simple: develop new business and help their business expand into new markets. We are fortunate enough to sustain these relationships with our clients over the years. With our recent success this past year, we are now in need of a bigger team! Our Customer Service team is the pinnacle of influencing the brand experience, which is how we generate new business for our clients. We are currently seeking a forward-thinking, people-oriented individual to join our team as the Customer Service Representative.

Responsibilities of the Customer Relations Associate Include:

  • Preserve a student mentality while training alongside other Customer Service Representatives to grasp the basics of the role
  • Maintain open lines of communication with leadership and management as well as other Customer Service Representatives
  • Communicate directly with customers on products and services offered by our clients, expanding on the advantages and closing sales opportunities
  • Work directly with our client’s potential customers and handle each interaction with the utmost professionalism while also following compliance and CDC guidelines
  • Participate in leadership development and support in training newer Customer Service Representatives if needed
  • Contribute any thoughts and ideas during daily team meetings on how to improve processes and interactions with client consumers

Requirements of the Customer Relations Associate:

  • A background in Customer Service, Client Relations, Sales, Customer Service, or Communications
  • A High School diploma or equivalent
  • An outgoing, energetic, and determined demeanor when interacting with others
  • An undeniable drive for success and professional advancement in a lucrative industry
  • Must have a student mentality to receive continued training and development
  • Must be a self-starter and be driven to succeed beyond the entry level role of the Customer Service Representative
  • Must be people-oriented and have a genuinely positive attitude

Perks of the Customer Relations AssociatePosition:

  • An opportunity for professional and personal development
  • Unlimited growth opportunities
  • Training and mentorship are provided every step of the way
  • Networking opportunities with our company VP and top leadership
  • Team dinners, activities, and a positive work environment overall

Job Type: Full-time

Pay: $42,000.00 - $54,000.00 per year

Benefits:

  • Health insurance

Experience level:

  • 1 year
  • 2 years
  • 3 years
  • No experience needed
  • Under 1 year

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • In-person
  • Office

Work Location: In person

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$60k-77k (estimate)

POST DATE

06/07/2024

EXPIRATION DATE

10/03/2024

WEBSITE

armccms.org

HEADQUARTERS

AARTSELAAR, VLAAMS GEWEST

SIZE

<25

FOUNDED

2007

CEO

ERIC NICOLAS JOSEPHINA HENDRICKX

REVENUE

<$5M

INDUSTRY

Business Services

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The following is the career advancement route for Customer Relations Associate positions, which can be used as a reference in future career path planning. As a Customer Relations Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Associate. You can explore the career advancement for a Customer Relations Associate below and select your interested title to get hiring information.

If you are interested in becoming a Customer Relations Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Relations Associate job description and responsibilities

Route and direct customer requests to appropriate personnel.

02/13/2022: Amarillo, TX

Maintain and update customer documentation as needed.

03/18/2022: Knoxville, TN

Responsible for addressing customer needs and ensuring they have a good experience.

03/22/2022: Virginia Beach, VA

Create a positive dialogue with customers, helping to foster loyalty and a good reputation.

02/19/2022: La Crosse, WI

Responding to questions with positive language can greatly affect how the customer hears the response.

04/07/2022: Ventura, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Relations Associate jobs

Attending training sessions to grow knowledge of products and to develop customer service skills.

04/30/2022: Bellingham, WA

High school diploma or equivalent required; Associates degree desired.

05/05/2022: Rock Hill, SC

2+ years of previous customer service experience a plus.

02/22/2022: Lorain, OH

Familiarity with customer-relationship management (CRM) software programs.

03/27/2022: Stockton, CA

Ability to build and maintain relationships with potential and current customers.

02/15/2022: Tacoma, WA

Step 3: View the best colleges and universities for Customer Relations Associate.

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