Description

Job Summary: The Wedding and Events Coordinator at Tunxis Country Club plays a pivotal role in facilitating golf outings, weddings and banquets for our clients. This position requires a detail-oriented individual with exceptional organizational skills, creativity, and a passion for delivering exceptional customer service. The Wedding and Events Coordinator will work closely with the Event Director to understand the client's needs and execute flawless events that exceed expectations. 

Responsible for ensuring satisfactory food and beverage to guests, event retention, and coordinating with the other Club departments. Also, responsible for ensuring successful execution of the food and beverage activities and functions happening at the club during his/her shift.

Key Responsibilities: 

• Event Planning and Coordination: Work closely with Event Director to coordinate all aspects of events hosted at the golf course, including but not limited to venue & ceremony setup, catering, table setup, decor, etc.
• Event Execution: Oversee all logistics on the day of the event, ensuring everything runs smoothly according to the established timeline. Address any issues that may arise promptly and efficiently with exceptional customer service.
• Customer Service: Provide exceptional customer service throughout the planning process and during the event itself. Anticipate client needs and go above and beyond to exceed their expectations. 
• Staff Management: Holds pre-function meetings with servers to ensure smooth, efficient service, assigns server stations and coordinates the timing of courses with the kitchen personnel. 

Essential Functions and Accountabilities

• Works with Events Team daily with the current events. 
• Meet with couples 30 days prior to wedding to go over final details alongside Event Director
• Trains, supervises, and evaluates FOH service staff. 
• Ensure that all banquet staff are well-groomed and in proper uniform (including name tag) before clocking in. 
• Consistently checks Banquet Event Orders and/or Floorplans for buffet tables, guest tables and other function room set-up needs for special events. 
• Responsible for ensuring staff is aware and ready to execute daily assignments and side work to be completed in their respective areas, to meet Club standards (ie orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.) 
• Execute proper setup and breakdown of floorplans prior to and post event if necessary
• Acts as Lead Waiter at special, private functions as needed. 
• Meet and greet guests upon arrival and make contact with the host of the event. 
• Communicate with outside vendors to meet their needs
• Assures the neatness, cleanliness, and safety of all dining areas. 
• Assumes Opening or Closing Manager responsibilities when assigned. 
• Notify Event Director or Sales Director of guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible. 

Requirements

• High School Diploma or GED 
• 2-4 Years experience in the food and beverage industry 
• Supervisory or Managerial experience preferred
• Ability to stand and walk for extended periods
• Ability to lift 50 pounds 
• Must have flexible schedule, including weekends & holidays as required by event schedule 
• Strong organizational and time-management skills with the ability to multitask and prioritize effectively. 
• Excellent communication skills, with the ability to build rapport with clients and vendors. 
• Proficiency in TripleSeat and Microsoft Suite preferred. 
• Knowledge of golf or familiarity with golf course operations is a plus.