JOB SUMMARY

Provide a variety of professional services for company owned and guest owned aircraft, equipment, buildings, and vehicles for the Lakeland Aviation FBO to ensure proper compliance with the FAA with the highest level of safety standards and professionalism that will drive repeated business and service to and from our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

-Provide excellent guest service to assure that all guests leave satisfied and will have confidence using the Lakeland Aviation services. This includes professionally handling their questions, concerns, or complaints if applicable.

-Safely and accurately conduct flight line operations in accordance with established policies and procedures.

-Adequately and safely connect various aircraft to fueling equipment provided by the company.

-Relocate aircraft using various towing equipment to ensure proper placement, positioning, and housing.

-Assist passengers, guests, and flight crew with their luggage, cargo, and other items as a courtesy during their experience at the FBO. This could including loading and unloading into aircraft or rental cars.

-Perform routine cleaning, detailing, and general maintenance checks on rental vehicles, rental aircraft, and hangars on the property.

-Assist guests with a seamless and smooth check out process when handling transactions for services. This includes processing cash or card transactions.

-Properly and accurately record fuel sales, car and aircraft reservations, and aircraft arrival and departure times in accordance with company standards and compliance requirements.

-Provide "after-hours" services to aircraft on an as-needed basis dependent on type of service needed or required.

-Partner with officials such as the FAA to ensure proper safety measures are taken, followed, and practiced to ensure the highest level of compliance and safety is executed on the property.

-Work safely in all aspects of the job including following proper FAA safety guidelines, documentation, and adorning proper Personal Protective Equipment (PPE) such as gloves, masks, eye protection when applicable, etc.

-Other duties may be performed upon assignment by the company or Lakeland Aviation’s Manager in order to continue to operate efficiently and safely with the guest experience in mind at all times.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-CERTIFICATIONS AND LICENSES:

Must hold a valid Drivers License.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Speak English fluently.

-REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Always take time to use proper equipment and safety processes.

-PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-WORK ENVIRONMENT:

The work environment can be quite noisy at times. Hearing protection is provided. The noise level is usually very short term periods. Involving both inside and outside periods while fueling airplanes and or moving them in and out of hangars. Conditions can range from hot to very cold and windy.

DISCLAIMER NOTICE:
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an associate may be required to perform. Lakeland Aviation reserves the right to revise this job description at any time and to require associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability

This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Experience:

• Aviation: 1 year (Preferred)

Work Location: In person