6 Jobs
Buono Catering is Hiring a Guest Service Representative Near Los Angeles, CA
Benefits/Perks
I need someone to work part time with availability Monday - Saturday.
Career Advancement Opportunities
Competitive Compensation
Job Summary
We are looking for a customer-focused Guest Service Representative to join our team! If you love food, and are passionate about hospitality then this is the job for you! You will be joining Buono Catering the Hospitality group behind the duo who brought you Coliri Kitchen.
In this new venture you will be supporting both Colori Kitchen and Cafe Tremendo as the Guest Service Representative. Reporting directly to the Owner and Restauranteur you will assist customers with reservations, lost and found, catering orders, office operations, and a variety of other guest interactions.
The ideal candidate has experience in restaurant services, catering, reservations, office operations and social media and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!
Responsibilities:
Knowledge of new technology
Knowledge of Social Media: Instagram, Facebook and Twitter
Previous waitstaff experience
Knowledge of catering practices
Must be humble, an effective communicator and not afraid to ask for help
Greet every guest with a smile, yes even on the phone
Assist guests orders in house and to go
Answer phone calls and take orders and reservations accurately
Anticipate the needs of guests and build rapport
Respond to guest concerns and resolve them appropriately, escalating to management when necessary
Maintain accurate records of registration and payment information
Ensure compliance with health and quality standards
Reliable transportation required
This role will report directly to the Owner and who will have you working on
Qualifications:
High School Diploma/GED required
Familiarity with hospitality industry standards
Knowledge of front desk and reservation operations and procedures
Required Languages: English and Spanish
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Ability to demonstrate genuine care for customers and employees
Ability to work quickly and as a team in a fast-paced environment
Please note that this does not reflect the complete list of your responsibility or role expectations which will be provided to you on your first day. Salary DOE.
Flexible work from home options available.
Job Summary
Full Time
$34k-44k (estimate)
05/26/2024
06/09/2024
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
