Job Description: Personal Injury Patient Representative

Position Overview:

We are seeking a dedicated and skilled Personal Injury Patient Representative to join our team. The ideal candidate will possess strong organizational, communication, and interpersonal skills, as well as a comprehensive understanding of Personal Injury Protection (PIP) benefits, medical documentation, and legal processes related to personal injury cases. As a Personal Injury Patient Representative, you will play a crucial role in ensuring efficient case management, effective communication with various stakeholders, and accurate documentation throughout the lifecycle of the patients' episodes of care.

Key Responsibilities:

• Scheduling and Organization: Efficiently manage and prioritize appointments, meetings, and deadlines ensuring that all tasks are completed in a timely manner and no critical dates are missed.

• Communication with Outside Sources: Maintain clear and professional communication with clients, insurance providers, medical professionals, legal teams, and other external stakeholders

• Experience in PIP Benefits: Demonstrate a strong understanding of Personal Injury Protection (PIP) benefits, including coverage limits, claims procedures, and relevant regulations 

• Cross-Department Collaboration: Collaborate closely with legal teams, medical experts, and other internal departments to gather necessary information, coordinate efforts, and facilitate a seamless care management process.

• Medical Records Responses: Handle requests for medical records, ensure proper authorization and compliance with legal and privacy requirements

• Deposition and Subpoena Processing: Assist in the preparation and processing of depositions, subpoenas, and other legal documents, coordinating with legal professionals and external parties as needed.

• Client Engagement: Maintain a compassionate and Patient-Focused approach, addressing inquiries, concerns, and updates promptly and professionally.

• Continuous Learning: Stay up-to-date with industry trends, legal regulations, and best practices,ensuring that your knowledge remains current and relevant.

Qualifications:

• Bachelor's degree in a related field or equivalent work experience preferred.

• Previous experience in a similar role within the legal, insurance, or healthcare sector is preferred.

• In-depth knowledge of Personal Injury Protection (PIP) benefits and relevant regulations.

• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.

• Excellent verbal and written communication skills, including the ability to convey complex information clearly and effectively.

• Proficiency in using case management software, Microsoft Office Suite, and other relevant tools.

• Attention to detail and a commitment to maintaining accurate and organized documentation.

• Ability to work collaboratively in a team environment and build relationships with internal and external stakeholders.

• Familiarity with medical records handling, legal documentation, and case processing is advantageous.

Note:

This job description provides a broad overview of the responsibilities and qualifications expected of a Personal Injury Patient Representative. Actual tasks and duties may vary based on the specific needs of the organization and the nature of the cases being handled. The description above is intended to provide a general understanding of the role and its expectations.