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Operations Service Coordination Specialist
$97k-119k (estimate)
Full Time
4 Days Ago
The Lutheran Church Missouri Synod is Hiring an Operations Service Coordination Specialist Near St. Louis, MO
Operations Service Coordination Specialist
The Lutheran Church - Missouri Synod
Organization Profile
The Operations Support Services Department (OSS) provides services to support the mission and ministry of The Lutheran Church – Missouri Synod at the LCMS International Center. These services include: Building Services, Reception and Meeting Services, Mail and Print Services, Information Technology Desktop and Infrastructure Support Services, Business Applications and Information Services, and Overall Service Coordination. The Operations Service Coordination team provides the communication and coordination link between the Operations Support Services Department and the departments of the LCMS. Operations Service Coordination also ensures that policies and procedures are in place to ensure Operations services are delivered in a timely and efficient manner. Through regular communication Service Coordination will make sure that the needs of the departments are being met.
Reporting Relationships
The Operations Support Services Department (OSS) provides services to support the mission and ministry of The Lutheran Church – Missouri Synod at the LCMS International Center. These services include: Building Services, Reception and Meeting Services, Mail and Print Services, Information Technology Desktop and Infrastructure Support Services, Business Applications and Information Services, and Overall Service Coordination. The Operations Service Coordination team provides the communication and coordination link between the Operations Support Services Department and the departments of the LCMS. Operations Service Coordination also ensures that policies and procedures are in place to ensure Operations services are delivered in a timely and efficient manner. Through regular communication Service Coordination will make sure that the needs of the departments are being met.
Reporting Relationships
- Reports to the Manager – Operations Service Coordination
Essential Job Functions
- Coordinate and manage end user IT training opportunities.
- Helps deliver client coordination, project management, policy management, vendor management, and/or training and user group services within defined service levels/metrics and standards as assigned.
- Assists the Manager – Operation Service Coordination in with the delivery of OSS services to LCMS Departments.
- Help manage the service request process for LCMS departments.
- Work to continually improve the services delivered by the entire Operations Support Services Department.
- Help Administer the corporate video conferencing solution.
- Manage and lead service desk technicians to ensure excellent customer service and technical support to include:
- Coordinate with contractors that come on site.
- Review IT support tickets and provide necessary follow-up.
- Ensure that all IT service desk policies and procedures are documented and up to date.
- Ensure that IT teams respond to tickets in a timely manner and within SLA.
- Liaison between LCMS Department and 3rd party service providers regarding technology needs.
Education and Experience
- Bachelor of Science degree in Information Systems or equivalent technical experience / training
- 2 years of experience in IT Service Desk management desired.
- Experience with project management/coordination a plus.
- Proficient with M365 Suite and associated tools.
Knowledge, Skills, and Abilities
- Problem solving: Uses rigorous logic, systematic methods, and analysis to solve difficult problems, able to exercise discretion and make decisions to resolve issues and questions, anticipates the implications and consequences of situations and takes appropriate action, is excellent at objective analysis, and asks questions, seeks answers, and engages others in analyzing and developing solutions.
- Customer orientation: The ability and willingness to show care and concern while finding out what the customer wants and needs and to act accordingly in a timely manner, making the customer feel valued.
- Communications: Ability to articulate information simply and concisely in person, over the phone and in writing, and to reflect LCMS values in all internal and external communications.
- Trustworthy: Acting with integrity, being honest and credible, reliable, having positive intent, able to present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
- Change management: Is energized by change and welcomes new opportunities, quickly learns, and adapts to change, personal maturity to evaluate and manage uncertainty and stress effectively. Ability to blend creativity and improvisational thinking with sensitivity to tradition and history.
- Travel as necessary to fulfill primary responsibilities.
- Available to occasionally work unusual or long hours, including holidays and Sundays.
- Share 24-hour on-call responsibilities with other members of the department.
Supervisory Responsibility
None.
Job Summary
JOB TYPE
Full Time
SALARY
$97k-119k (estimate)
POST DATE
05/27/2024
EXPIRATION DATE
07/25/2024
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