Bito is a startup that uses AI (ChatGPT, OpenAI, etc.) to create game-changing productivity experiences for software developers in their IDE and CLI. Already, over 100,000 developers are using Bito to increase their productivity by 31% and perform more than 1 million AI requests per week.

Our founders have previously started, built, and taken a company public (NASDAQ: PUBM), worth well over $1B. We are looking to take our learnings, learn a lot along with you, and do something more exciting this time. This journey will be incredibly rewarding and incredibly difficult!

We are building this company with a fully remote approach, with our main teams for time zone management in the US and in India. The founders are based in Silicon Valley and India.

About you:

You are a developer that cares about community. You care about your audience and you care about how great content can make a difference. You are data informed, nimble, and a self-starter. You can be a jack-of-all-trades as needed and have an instinct for self-prioritization. Hopefully, you love software that helps people build software. At Bito, we love software that helps people build software.

Responsibilities:

• Own the health and success of our community and developers
• Build a developer and community success playbook
• Build presence on behalf of Bito across our owned social and community channels, as well as referral channels like Reddit, Stack Overflow, and GitHub
• Script, record, edit, and publish video tutorial content like YouTube how-tos
• Be the first and primary point of contact for developers and customers, including support
• Understand developers workflow needs and business goals, then help them understand how Bito can help them achieve their goals
• Provide API, documentation, and product guidance to technical audiences such as AI Agent developers, product managers, and founders
• Support our “developer-first” sales, manage successful renewals, and drive product expansions
• Work closely as part of Bito’s go-to-market team to drive adoption, onboarding, value realization, and retention for customers
• Speak and write for a developer audience, submit talks, write blog posts, and represent Bito at hackathons and conferences
• Engage with, learn from, and support Bito’s growing community of developers and AI enthusiasts
• Become a trusted voice and advocate in the world of AI

Requirements:

• You love helping people
• 2 years of customer or developer success experience at a developer toolkit SaaS company
• 1 years engineering experience with multiple programming languages
• Keen interest or direct experience within the AI industry
• Skilled at measuring and increasing customer NPS, adoption, and retention
• Intimate familiarity with developer documentation, communities, and hackathons
• Familiarity with AI technology
• Familiarity with running or helping to run a community online
• Tools we use today include HubSpot, Apollo, Loom, WordPress, Mixpanel, Figma, and GitBook
• Willingness to travel

What do we offer:

At Bito, we strive to create a supportive and rewarding work environment that enables our employees to thrive. Join a dynamic team at the forefront of generative AI technology.

• Dynamic learning environment
• Work from anywhere
• Flexible work timings
• Competitive compensation, including stock options
• A chance to work in the exciting generative AI space
• Quarterly team offsite events