JOB SUMMARY

Calero is the leading technology expense management solution for complex enterprises, is looking for a Project Manager in the US Remote or Rochester, NY location. Reporting to the Professional Services Director, you will provide project management oversights and act as subject matter expert during the implementation phase of Calero’s TEM solutions. In this role you will also need to be confident communicating face to face, verbally and via email with the client at all levels of their organization, challenging the client if required and managing client escalations and expectations to ensure the project is delivered successfully. You will need to establish a good working relationship with client team throughout implementation phase

RESPONSIBILITIES:

• Manage client expectations against contractual commitments and agreed project scope
• Coordinate and gain ownership of governance meetings with clients, typically a weekly project meeting and monthly steering committee for key stakeholders
• Meet all KPI’s to satisfaction
• Ensure the positive feedback from customers at the end of each project phase
• Project plan and ensure all project documentation and tools are completed and up to date
• Coordinate teams to ensure no missed billing milestones or missed deliverables
• Provide testing support and user training
• Submit, triage and track project development
• Coordinate with other departments as needed
• Facilitate IT implementations and maintain change management process

EDUCATION & EXPERIENCE:

• Bachelor’s Degree in Information Technology, Accounting, Business Administration or related discipline
• Minimum 4 years of relevant project management experience in a global consulting or corporate environment. Particular preference given to individuals with experience in telecom pricing, contracts, inventory management or IT finance.
• PMP certification desirable but not required.

KNOWLEDGE/SKILLS:

• A strong work ethic and professional approach
• Experience of a full project lifestyle and understanding of waterfall and agile methodologies
• Ability to deliver exceptional customer service
• Self-starter with drive and ambition and willingness to be accountable and ability to deliver result
• Strong interpersonal skills with an ability to both work in and to lead diverse teams
• Ability to multi-task, work independently and excel in a fast-paced, high pressure environment
• A strong desire to learn and become an expert in our field
• Strong quantitative and analytical skills
• Excellent verbal and written communication skills