Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist in our Waverly, IA location.

Reporting to the Mobility Support Manager, you will support our corporate customers' end-users to process their requests for mobile services directly with vendors across the world.

You will provide 1st, and where necessary, 2nd line mobile device support for our customers’ end-users.

The Ideal candidate has customer service experience in a call center environment. The hours and days for this role will be 10 : 30am to 7pm CST Monday Friday.

As a specialist you will :

• Provide 1st line support to ensure customers' tickets are answered and processed within SLA
• Resolve and supply updates to customers on their incidents and tickets
• Maintain a high quality of service
• Handle customer phone / chat and emails
• Continuously train in new products to ensure the highest level of support

EDUCATION and EXPERIENCE required :

• Associate Degree or equivalent experience
• Proficient in Microsoft 365 (Word, Excel, Teams and Outlook)
• Mobile Device and Service Support experience desired
• Navigating knowledge bases for standard operating processes
• Customer service
• Help desk experience
• Order procurement

SKILLS and COMPETENCIES

• Customer Focused
• Attention to detail
• Analytical and problem solving skills
• Ability to work is a fast-paced environment
• Ability to prioritize and manage multiple responsibilities
• Demonstrates a sense of urgency and ability to meet deadlines
• Strong ethics, values, trust, and integrity
• High emotional intelligence and critical / forward thinking
• Action oriented, results driven, and ensures accountability
• Quality decision making
• Organizational skills and planning / priority setting
• Excellent ability to work collaboratively and confidentially with all levels in the organization

Last updated : 2024-05-11