Position Description

Job Title: Program Manager

Team: Women's Business Center of Charlotte

Location: Charlotte, NC Area

Reports to: Program Director

Direct Reports: N/A

Type of Position:

Program Manager

Work Schedule:

Full-Time (40 hours per week)

FLSA Status: Exempt

ABOUT THE NATIONAL INSTITUTE OF MINORITY ECONOMIC DEVELOPMENT:

The National Institute of Minority Economic Development exists to strengthen the asset base of diverse populations through policy, education, and economic opportunities. We do this by helping diverse small businesses, HBCUs, and nonprofit organizations to grow, thrive, create jobs, become sustainable, and be valued partners within their local communities. Our vision is economic prosperity for diverse populations and an environment in which race, gender, and geography are no longer a barrier to economic opportunity and prosperity. Our core values are trust, excellence, innovation, and collaboration. We believe that all people should have equal opportunity to participate in and contribute to our economy and civic life.

ABOUT THE WOMEN'S BUSINESS CENTER OF CHARLOTTE:

The Institute's Women’s Business Center of Charlotte (WBCC) helps women-owned businesses start and grow.

We empower women by offering tools and support to establish businesses, stabilize their companies, generate sustainable profits, strategize for future growth and contribute to the growth and economic development of the community.

Our small business experts offer:

• Customized, one-on-one business counseling.
• Seminars and classes focused on key business topics, such as marketing, finance, certification and small business resources.
• Review and feedback on written business plans.
• Loan package preparation assistance and lender referrals.
• Certification assistance and review.
• Networking opportunities to find mutual support, access to resources and business referrals.

ABOUT THIS ROLE

Reporting to the Program Director, the Program Manager provides overall professional customer service and administrative support in the general operations of the Women’s Business Center of Charlotte NC (WBCC). The Program Manager will assist in the promotion and coordination of workshops, seminars, and training sessions, schedule meetings and arrange travel, respond to customer inquiries, organize, and manage filing system, update client data in client Database Management System. The Program Manager will support the leadership team with answering calls, funneling customers to appropriate personnel, assisting with organizations marketing efforts on social media sites, as well as aid with the center’s signature events.

PROGRAM HIGHLIGHTS:

• The Small Business Administration is a program partner and funding entity of WBC of Charlotte.
• WBCC program offers full employee benefits
• The program services 12 counties: (Anson, Alexander, Cabarrus, Catawba, Cleveland, Gaston, Iredell, Lincoln, Mecklenburg, Rowan, Stanly, Union)
• There exist partnerships, affiliations, and alliances with local organizations and other resource partners across the state such as (Institute, MBDA, NCDOT (OJT), SBTRC, SBC Network, The Support Center, SBTDC, BEFCOR, SCORE, Latin Chamber, LGBTQ Chamber, Asian Chamber, Charlotte Chamber, Urban League, Charlotte Housing Authority, CVMSDC)
• Offers over 50 technical training sessions on various business development topic (Finance, Financial Management, Business Law, Technology, Business Resources, Certifications, Organizational Development)

IN THIS ROLE, YOU WILL:

• Serve as the primary point of contact for stakeholders, providing prompt and professional responses to inquiries and facilitating smooth communication channels.
• Guide clients through the intake process with clarity and empathy, ensuring a seamless transition into WBCC's programs and services.
• Facilitate one-on-one counseling appointments with the appropriate staff members, ensuring optimal utilization of resources and time.
• Attending staff meetings and monthly team meetings, contributing insights and updates as needed.
• Implement and maintain the WBCC Program calendar, ensuring accuracy and timeliness for trainings, events, and seminars.
• Collaborate closely with the Program Director to maintain and update WBCC's social media accounts, aligning our online presence with organizational objectives.
• Assist in marketing efforts across various platforms, maximizing our reach and impact.
• Support center operations by managing inventory and ordering supplies, ensuring the resource area is stocked with essential materials.
• Collaborate closely with the Program Director to develop and execute a comprehensive social media strategy that aligns with WBCC's mission and resonates with our audience.
• Plan and execute workshops, seminars, and training sessions with meticulous attention to detail, ensuring seamless logistics and exceptional participant experiences.
• Assist in the preparation of workshops, seminars, and training sessions, ensuring all materials and logistics are in place for a seamless experience.
• Report training and counseling data into the current CMS system, contributing to data-driven decision-making processes.
• Attend events as necessary, providing support and assistance to ensure their success.
• Utilize data analytics to derive insights and inform decision-making processes, maintaining accurate client records and generating reports that drive program enhancements.
• Oversee calendar management, travel arrangements, and inventory control to uphold operational efficiency and support the smooth functioning of WBCC's programs and services.
• Update client status in the Database Management System and provide regular status reports to leadership, always maintaining confidentiality and accuracy.
• Administer client surveys, collect results, and prepare dashboards for leadership, demonstrating a commitment to continuous improvement and client satisfaction.
• Exercise judgment in safeguarding confidential information, adhering to ethical standards and organizational policies.
• Demonstrate excellent written and verbal communication skills, fostering positive relationships with clients, colleagues, and stakeholders.
• All other duties as assigned.

WE'D LOVE TO HEAR FROM YOU IF:

• You are a motivated self-starter with the ability to work on multiple projects simultaneously both individually as well as in cross-functional environments.
• You like to work in a challenging and dynamic environment that can change and improve the lives of underserved communities.
• Proven experience in implementing strategies to enhance inclusion, diversity, and equity-based outcomes within the Charlotte community and across WBCC programs and services.
• You possess a Bachelor's Degree in Business Administration or in a related field (preferred) or at least five years professional experience in directly related to the duties and responsibilities specified.
• Demonstrated track record of successful project coordination and management.
• Maintain a positive, “can-do” attitude with a strong commitment to providing exceptional customer service to both internal and external stakeholders.
• Ability to respond promptly and positively to changes, demands, and workload fluctuations.
• Consistent delivery of high-quality work products with reliability and attention to detail.
• Excellent interpersonal skills with a demonstrated ability to work effectively with diverse communities, leaders, and staff members.
• Proficiency in business and entrepreneurship principles, including budgeting, financial statements, and organizational behavior.
• Advanced proficiency in Microsoft Suites, Excel Pivot Tables, CRM systems, LMS platforms, project management tools, and social media platforms.
• Demonstrated leadership skills in managing multiple teams within a dynamic environment.
• Event planning experience is advantageous.
• Willingness to learn, adapt, and work independently while meeting deadlines with minimal supervision.
• Ability to work a flexible schedule, including occasional evenings, weekends, and overnights as needed.
• Ability to multitask effectively and work under pressure in a fast-paced environment.
• Must be capable of lifting at least 25 lbs. and carrying materials to and from training sessions.
• Must be familiar and engaged with the broader Charlotte community of business, non-profit, education, and entrepreneurial community.
• Operates in confidentiality and Integrity
• Self-starter with the ability to meet deadlines
• Exhibits a willingness to learn and develop

YOU CAN EXPECT:

• Starting salary: $50,000 - $55,000
• A compassionate and supportive work environment.
• A competitive benefits package including paid time off and sick leave, health and dental insurance, life insurance, and the option to participate in a 403b retirement plan with employer match.
• A background check conditional for job offer. Must satisfactorily pass a national service criminal history check that includes national sex offender registry, State Police, and FBI checks.
• The Women's Business Center of Charlotte is an equal opportunity employer.

HOW TO APPLY:

For consideration, interested candidates must submit a cover letter and resume. Cover letters must address candidate experience and qualifications being sought.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Retirement plan
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person