Position Title: Store Manager

Location:

Heritage Bikes and Coffee

2959 N Lincoln Ave

Chicago, IL 60657

Compensation: 

- Manager Duties: $22/hr (8-16 hrs/week)

- Barista Shifts: $17/hr (3-4 days/week) average hourly tips of $10

Overview:

The store manager is a key member of the Heritage Bikes and Coffee team. This role not only executes our warm, friendly service experience but also creates the hand-crafted drinks that our customers have grown to love. This is a great position for someone who enjoys taking care of others, is passionate about coffee, and works well on a team. This role will act as the onsite leader at the General Store location: the “go-to” person with knowledge of day-to-day operations, specifics of equipment, and insider knowledge of the business. They will coordinate/facilitate operational demands and communicate all operational needs with senior leadership.

Job Responsibilities:

Customer Service & Barista Duties:

- Act as the lead by setting the example of barista standards.

- Serve as the main point of contact for guests, both through online and in-person orders.

- Provide exceptional customer service, maintaining a positive attitude with guests and fellow staff.

- Prepare hot and cold drinks according to recipes, modifying based on guest needs.

- Maintain a clean and tidy work area while following all city and state health guidelines.

- Assist in maintaining health code standards by leading cleaning efforts and training teammates on proper procedures.

- Solve guest issues, escalating to senior leadership if needed.

- Stay calm, organized, and clean, even on high-volume days.

- Collaborate with teammates during each shift and ensure smooth transitions between shifts.

- Use POS and technology to process transactions securely.

- Monitor coffee quality and perform quality checks each shift.

Manager Duties:

- Track store operational needs and implement changes to meet those needs.

- Address staff needs and concerns, documenting and escalating issues to senior leadership.

- Ensure effective communication between shops, staff, and senior leadership.

- Keep shop morale positive and inviting, conducting regular check-ins with staff.

- Train teammates on new recipes and drinks; manage drink inventory and costing.

- Follow up on performance issues with clear documentation and escalate as necessary.

- Participate in group leadership meetings and additional non-weekly meetings.

- Be “on call” for last-minute shop-related issues.

- Supervise the onboarding and training of new employees.

- Coordinate with bike room staff and assist with troubleshooting as needed.

Administrative Responsibilities:

- Complete weekly inventory and adjust pastry par counts.

- Place orders for supplies within budget and provide order details to senior leadership.

- Manage equipment maintenance and repairs, reporting needs to senior leadership.

- Communicate with the Chef to assess inventory and ordering needs.

- Collect availability and time-off requests and create consistent schedules.

- Process payroll and tips bi-weekly through Homebase, ensuring timely completion.

- Oversee Google Business/Facebook/Square profiles and respond to customer inquiries.

- Hire, train, and maintain staff in collaboration with senior management.

- Ensure all staff have up-to-date ServSafe food handler certificates and maintain records.

- Plan and execute community and private events.

- Assist with online orders in the bike room.

Additional Responsibilities:

- Inventory management and coffee ordering from various wholesale accounts.

- Kitchen ordering in coordination with lead line cook/kitchen staff.

- Scheduling for coffee, kitchen, and bike side, ensuring timely release and accommodation of requests.

- Training barista staff for opening, mid, and closing shifts, including dialing in espresso, milk-steaming, and latte art.

- Coordinating with all cafe departments to meet operational needs.

- Assisting with regular cafe events throughout the year.

- Working three bar shifts per week to set the standard for customer service and execution during rushes.

- Quickly resolving customer complaints with the cafe and/or kitchen.

- Fostering a safe and welcoming environment for patrons and staff, ensuring a high-level customer service experience.

- Working closely with the owner and other leadership in the company.

If you are passionate about coffee, enjoy leading a team, and thrive in a dynamic, customer-focused environment, we invite you to apply for the store manager position at Heritage Bicycles and Coffee.