Join the ProColor team as a Field Performance Manager

The Field Performance Manager will be responsible for improving performance while ensuring the overall compliance of key accounts. This individual will report directly to the Director of Sales and will play an integral role in supporting our franchisees and strategic partners. As a key member of our sales team, this individual will be responsible for managing existing clients to ensure ongoing satisfaction, understand their business needs, objectives and retain strong business relationships. The Field Performance Manager will play a vital role in addressing client objections by working directly with our franchisees to clarify information and work through differences with our strategic partners to come to a positive conclusion. This individual will also be tasked with creating directives and initiatives to support and develop our central review team and various other innovative solutions that meet customer’s needs.

Job Duties:

• Create and implement Franchise Performance improvement plans on key accounts
• Support insurance programs & initiatives by ensuring compliance of each insurance company’s guidelines / SOP’s
• Complete shop reviews & analysis on compliance & performance and report results to the organization
• Create and develop centralized review operation that provides additional coaching and support to franchises
• Develop best practices and manage estimating system profiles at the shop and partner level to create consistency
• Manage and monitor estimating systems for proper usage, assignment volume and estimator performance
• Collaborate with other departments to align the goals of the client services department with other areas of the business.
• Continually assess key account performance and provide shop specific coaching to improve results
• Represent and promote ProColor at industry events, conferences and tradeshows as needed
• Create presentations and communicate monthly/quarterly results with strategic partners during reoccurring insurance performance meetings
• Look for ways to improve and streamline shop processes and adherence to insurance and fleet program expectations
• Other related duties as assigned

Requirements

• Minimum of (5) years of experience in the automotive market sector and/or insurance claims experience
• Bachelor's Degree in Business or a related field required.
• Ability to write, review and provide coaching on estimates in CCC and Mitchell
• Minimum of (3) years of experience managing insurance and/or body shop personnel
• High degree of resourcefulness, flexibility, and adaptability.
• Good organizational, time management and prioritizing skills.
• Able to effectively communicate both verbally and in writing.
• High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills

Work Conditions:

• Travel may be required.