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Sofitel Philadelphia at Rittenhouse Square is Hiring an Assistant Front Office Manager Near Philadelphia, PA
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Company DescriptionLocated in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel - Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden. Enjoy our signature hand-crafted cocktails in Liberte Lounge, the "in-place" to gather and mingle for Philly's finest clientele.
Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience. Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!
Job DescriptionFirst impressions are lasting impressions!
We are seeking a qualified, service-minded leader to join the Guest Services leadership team.
Assistant Front Office Manager What's in it for you:
- Unlimited career development opportunities, both nationally and internationally.The sky is your limit!
- Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
- Give back through our Corporate Social Responsibility activities and local community based philanthropy.
- Oversee the daily Operations and management of the Front Office and the team during your assigned shift.
- Coach, lead, guide and direct the Guest Service team to include Front Desk Agents, Bellpersons, Doormen, Concierge and One TouchAgents.
- Provide managerial support to other Rooms Division Leaders in daily operational duties.
- Consistently offer friendly, engaging and a service culture that contributes positively to the Brand's Vision and Mission.
- Ensure appropriate staffing levels ofthe Front Office team and make changes where necessary to meet forecasted business volumes.
- Manage ALL loyalty programs and guest recognition programs including the ALL Upsell programs.
- Assist in creatingschedulesbased on business demand and forecasts.
- Maintain employee morale and create programs to reward and maintain engagement inyour team.
- Recruit, train, provide feedback, and coachthe Guest Service team whenever necessary.
- Promote and lead a service driven, results driven work environment with effective SOP (Standard Operating Procedures) to drive up Guest Satisfaction scores.
- Provide support both on the floor and in assisting with office duties, paperwork and attending interdepartmental meetings
- A passion for everything Guest Service and luxury customer service.
- Minimum of 2years of previous Guest Service/Front Desk management experience in a luxury hotel setting preffered.
- Knowledge of Opera Property Management System isan asset.
- Excellent communication, organizationaland problem-solvingskills that allow you to lead and manage the Guest Servicesteam effectively.
- An ability to work under pressure while maintaining a sense of poise and professionalism.
- A can-do, positive attitude that enables, empowers and inspires others
- An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members
- A desire to learn and grow and a fast paced, challenging, exciting environment
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Job Summary
Full Time
$43k-59k (estimate)
02/07/2024
06/20/2024
sofitel-philadelphia.com
Philadelphia, PA
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Prioritize and delegate daily work responsibilities to front desk staff.
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Train and guide front desk staffs to provide quality customer services.
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Aspiring applicants should know that it will be part of their task to explain all hotel policies and pricing to front office staff once hired as a Assistant Front Office Manager.
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