Our internU team is seeking an Entry Level Radiology Reading Room Associate (Overnight Shift 11pm - 7am) The Radiology Reading Room Associate is a key component to the Radiology Department. They are instrumental in the patient experience and helping the Radiologist maintain a smooth and efficient workflow. In this role, you will work closely with patients, doctors, and other hospital staff, both inside and outside of the hospital system. You will gain experience in numerous healthcare related technologies such as the EHR (Electronic Health Record) System and PACS (Picture Archive and Communication System). Job Responsibilities: Patient ExperienceGreet and check-in patients arriving for medical imaging proceduresTake phone calls from patients requesting imaging records Prepare the requests for pick-up or mail-outEnsure all forms required for release of medical records are completed before releasing imaging recordsUpload medical imaging studies performed at outside healthcare facilities for patients Create required orders in the EHR system Reading Room AssistantTriage phone calls to the reading roomReport critical results to appropriate providers Complete communication within the appropriate SLA (Service Level Agreement)Document the communication in the appropriate systemsManage the Follow-up worklist Contact providers regarding exams that have follow-ups due in the given time frameDocument the communication in the appropriate systemsTrack the resolution of the follow-upsManage patient worklists for treatment and educational conferences Load patient images appropriate groups for weekly patient review conferences Image LibraryImport images and reports from outside healthcare providersTransfer images and reports to other healthcare providers Ensure proper documentation is received for release of images and record in patient’s chartAssist with legal requestsDe-identify imaging for research studiesMonitor work queues for failed automated faxes communicating results reports Contact provider for correct fax number and resend faxDocument communicationOpen ticket to have fax number updated TeamworkBuild positive relationships with colleaguesCoach and/or mentor peers, formally or informallyAssist others in acquiring department specific knowledge, skills, and abilities Required Skills:Good verbal and communication skills; accurate documentation skills; ability to read and correctly pronounce medical terminology; must have excellent phone etiquette.Must have good computer skills to understand, navigate, and enter data on multiple IT systems and Radiology-centric systems.Must be able to multitask and handle acute, stressful and busy periods. Task completion with accuracy is critical.Ability to work in stressful situationsAbility to function efficiently and professionally with minimum supervision.Ability to quickly learn new procedures.Strong computer skills.Strong customer service skills.Ability to display compassion and empathy