As an Entry Level IT Support Tech Intern you will have the opportunity to hit the ground running, make a positive impact on daily productivity, engage with personnel at all levels, and see the immediate value of the work you bring to the table.The role requires close interaction with the user community, taking ownership of all endpoint-related tasks, including ticket handling, and fulfilling requests.Responsibilities (Include, but not limited to):Respond to tickets in our ITSM platform by meeting or beating Service Level Targets Provide an Excellent Customer ExperienceClean, test, and redistribute laptops, MACs, iPads, Tablets, as neededProvide endpoint support using Intune/AutoPilotMaintain hardware asset inventoryEnsure logging of all related IT ticketsTroubleshoot endpoints, including, but not limited to:Network connectivity issues (Wi-Fi, VPN)OS/iOS errorsiPhone/Android supportTroubleshoot O365, Okta, Bitlocker, MS Teams, ZoomRe-image devicesEndpoint hardware functionalityWindows and MAC application issuesOpen tickets in the ITSM tool on behalf of users and expedite toward resolutionFulfill endpoint requests, including but not limited to:Migrating data between laptopsHardware shipping and receivingAcceptance of returned endpoint equipmentOpening endpoint hardware requests on behalf of users, when neededRequirements:Bachelor’s degree (preferably with an emphasis Information Systems, Computer Science), or equivalent experience1 years of Endpoint SupportStrong attention to detailHighly organizedAbility to work in a fast-paced, but rewarding environment Successful in dealing with company personnel at all levelsAbility to work independently and with a teamStrong interpersonal skills; customer-centric attitude; ability to navigate cultural diversityMust be self-motivated and drivenExcellent customer service skills Excellent written and verbal communication & interpersonal skillsDesired Skills/Certifications:Bachelors or equivalentProven experience with ServiceNow