Telecommunication Specialist
$61k-78k (estimate)
Full Time | Sports & Recreation
7 Days Ago
City of Margate is Hiring a Telecommunication Specialist Near Margate, FL
Closes On: May 30, 2024 at 11:59 PM EST
Department:Police
Division:PD
Job Status:Full-Time
Rate of Pay:$49,613.00 - $69,608.00
Position Type:Regular
Status:Open until filled
Details:Pay Grade 14 Apply Now (https://fl-margate.civicplushrms.com/Application/Login.aspx?enc=CToxGYxngf9H4A4C5FLUiWBnSso0HUO2qnV4nqGi1eJk6C 4yq5FUg4pskOBTxGH)
General Statement of Job
Under general supervision provides priority information dissemination and is responsible for receiving and replying to emergency and non-emergency calls. Which includes taking information over the telephone and in person within the Police Department. Work objectives involve operating a multi-line telephone call system, FCIC/NCIC 24/7 terminal and other programs, and systems associated to the responsibilities within the job function. Requires specialized knowledge of departmental rules and regulations and apply acute attention to detail. Work is reviewed through conferences, reports, and observation of results attained. Performs related work as required. This position is subject to 24 hour availability due to the nature of essential functions and considered emergency service work during emergency conditions.
Essential FunctionsThe following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this position. They are not listed in any order of Importance. The omission of specific statements of the duties or functions does not exclude them from the position if the work is similar, related, or a logical assignment for this description. Other duties may be required and assigned.
Must be able to become or already have successful training as a Florida Department of Law Enforcement (FDLE) FCIC/NCIC Full Access Certified Agent. Full access is for users that not only make queries, but also have the ability to enter records into FCIC/NCIC. User must pass the corresponding exam with a score of 80% or higher; must successfully recertify every two years.
Knowledge and experience using PAS (Public Access System), CAD (Computer Aided Dispatch) System, RMS (Records Management Systems) and Replay Recording Solutions. Knowledge of systems is required in order to assist with job responsibilities, basic trouble shooting, call entry/management, information distribution and follow up as needed.
Police/Fire radio experience, preferably P25 which is a suite of standards for digital radio communications for use by federal, state/province and local public safety agencies to enable them to communicate with other agencies and mutual aid response teams in emergencies.
Receives emergency and non- emergency calls, disseminates information by telephone and computer.
Questions and interviews callers, requests feedback from callers, classifies calls, records appropriate information.
Routes information to appropriate dispatch console, provides others with sufficient information to accomplish an assignment.
Contacts Fire Rescue, wrecker services, hospitals and other agencies as necessary.
Takes police, fire or rescue information over the telephone, gathering sufficient information, assisting persons with reporting needs.
Operates a multi-line call system and determines the nature of calls as either emergency or non-emergency.
Enters information from callers in to a Computer-Assisted Dispatch system (CAD) or prepares complaint cards.
Provides information on City services to the public.
Maintains logs, prepares correspondence.
Solves routine problems and situations, provides guidance to callers.
Recognizes potential emergency situations and adjusts dialogue or activities accordingly.
Interprets data, attends to details.
Identifies and considers related items which affect the caller and responds to ensure the efficient operation of the Communication Center.
Assimilates new information into existing framework.
Tracks location of events.
Orally communicates with callers, receives information verbally.
Frequently interacts with employees and the public.
Articulates and expresses information clearly and concisely, both orally and writing.
Conveys information using appropriate channels of communications.
Gives verbal and/or written information to effectively operate and maintain the Communications or Information areas.
Prepares written and oral reports.
Outlines information and responds to requests for assistance.
Prepares and maintains a records retrieval system.
Files paperwork using records retrieval system.
Walks through facilities, climbs stairs, and visually inspects work areas.
Exercises sound judgment and discretion in all phases of responsibilities with minimal supervision.
Additional Job FunctionsAttends training classes as required.
Performs emergency response duties as necessary.
Minimum Training And ExperienceHigh School Diploma or GED. Some experience as a call taker in a communications or a related field involving typing and spelling. Must successfully complete all applicable Civil Service requirements. Experience in police/fire call taking, FCIC, radio procedures. Experience in FCIC/NCIC.
Minimum Qualifications To Perform Essential Functions0-
Physical Requirements : Tasks are essentially sedentary with some walking, standing, bending, and stooping, and some lifting and carrying objects of light to moderate weight (5-15 pounds).
Data Conception : Requires the ability to compare and/or judge the readily observable, functional, or composite characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
Interpersonal Communication : Requires the ability to speak and/or signal people to convey or exchange information including giving and receiving instructions, assignments and/or directions.
Language Ability : Requires the ability to communicate efficiently and effectively in standard English.
Intelligence : Requires the ability to apply common sense understanding to perform repetitive tasks.
V erbal Aptitude : Must communicate efficiently and effectively in standard English. Must speak with poise, confidence, and voice control.
Numerical Aptitude : Requires the ability to add, subtract, multiply and divide; calculate decimals and percentages.
Form/Spatial Aptitude : Requires the ability to inspect items for proper length, width and shape, and visually read various information.
Motor Coordination : Requires the ability to coordinate hands and eyes accurately in handling, sorting, and managing paperwork and documentation.
Manual Dexterity : Requires the ability to utilize a variety of modern office equipment. Must have minimal levels of eye/hand/foot coordination.
Color Discrimination : May require the ability to differentiate between colors or shades of color.
Interpersonal Temperament : Requires the ability to deal effectively with people from a variety of departments in both giving and receiving instructions. Must be able to perform duties when confronted with Individuals acting under stress.
Physical Communication : Requires the ability to talk and/or hear: (talking: expressing or exchanging information by means of spoken words: hearing: perceiving nature of sounds by ear).
Environmental Requirements : Tasks are regularly performed without exposure to adverse environmental conditions, i.e. dirt, cold, rain, fumes.
Knowledge, Skills And AbilitiesAbility to analyze, organize and review managing operations of an emergency call center. To include budget, policy and compliance with various local and state requirements.
Has thorough knowledge and understanding of the principles and practices of police dispatching and communications functions.
Has considerable knowledge of police department specific and modem office equipment use and functions.
ls skilled in both written and oral communications for effective expression of Ideas and clarity in task assignment.
Is able to establish and maintain effective working relationships with employees, supervisor, City officials, other departments, and the general public.
ls able to analyze, organize, and review work for efficient results and accuracy.
Disclaimer
The City of Margate, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Margate will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Department:Police
Division:PD
Job Status:Full-Time
Rate of Pay:$49,613.00 - $69,608.00
Position Type:Regular
Status:Open until filled
Details:Pay Grade 14 Apply Now (https://fl-margate.civicplushrms.com/Application/Login.aspx?enc=CToxGYxngf9H4A4C5FLUiWBnSso0HUO2qnV4nqGi1eJk6C 4yq5FUg4pskOBTxGH)
General Statement of Job
Under general supervision provides priority information dissemination and is responsible for receiving and replying to emergency and non-emergency calls. Which includes taking information over the telephone and in person within the Police Department. Work objectives involve operating a multi-line telephone call system, FCIC/NCIC 24/7 terminal and other programs, and systems associated to the responsibilities within the job function. Requires specialized knowledge of departmental rules and regulations and apply acute attention to detail. Work is reviewed through conferences, reports, and observation of results attained. Performs related work as required. This position is subject to 24 hour availability due to the nature of essential functions and considered emergency service work during emergency conditions.
Essential FunctionsThe following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this position. They are not listed in any order of Importance. The omission of specific statements of the duties or functions does not exclude them from the position if the work is similar, related, or a logical assignment for this description. Other duties may be required and assigned.
Must be able to become or already have successful training as a Florida Department of Law Enforcement (FDLE) FCIC/NCIC Full Access Certified Agent. Full access is for users that not only make queries, but also have the ability to enter records into FCIC/NCIC. User must pass the corresponding exam with a score of 80% or higher; must successfully recertify every two years.
Knowledge and experience using PAS (Public Access System), CAD (Computer Aided Dispatch) System, RMS (Records Management Systems) and Replay Recording Solutions. Knowledge of systems is required in order to assist with job responsibilities, basic trouble shooting, call entry/management, information distribution and follow up as needed.
Police/Fire radio experience, preferably P25 which is a suite of standards for digital radio communications for use by federal, state/province and local public safety agencies to enable them to communicate with other agencies and mutual aid response teams in emergencies.
Receives emergency and non- emergency calls, disseminates information by telephone and computer.
Questions and interviews callers, requests feedback from callers, classifies calls, records appropriate information.
Routes information to appropriate dispatch console, provides others with sufficient information to accomplish an assignment.
Contacts Fire Rescue, wrecker services, hospitals and other agencies as necessary.
Takes police, fire or rescue information over the telephone, gathering sufficient information, assisting persons with reporting needs.
Operates a multi-line call system and determines the nature of calls as either emergency or non-emergency.
Enters information from callers in to a Computer-Assisted Dispatch system (CAD) or prepares complaint cards.
Provides information on City services to the public.
Maintains logs, prepares correspondence.
Solves routine problems and situations, provides guidance to callers.
Recognizes potential emergency situations and adjusts dialogue or activities accordingly.
Interprets data, attends to details.
Identifies and considers related items which affect the caller and responds to ensure the efficient operation of the Communication Center.
Assimilates new information into existing framework.
Tracks location of events.
Orally communicates with callers, receives information verbally.
Frequently interacts with employees and the public.
Articulates and expresses information clearly and concisely, both orally and writing.
Conveys information using appropriate channels of communications.
Gives verbal and/or written information to effectively operate and maintain the Communications or Information areas.
Prepares written and oral reports.
Outlines information and responds to requests for assistance.
Prepares and maintains a records retrieval system.
Files paperwork using records retrieval system.
Walks through facilities, climbs stairs, and visually inspects work areas.
Exercises sound judgment and discretion in all phases of responsibilities with minimal supervision.
Additional Job FunctionsAttends training classes as required.
Performs emergency response duties as necessary.
Minimum Training And ExperienceHigh School Diploma or GED. Some experience as a call taker in a communications or a related field involving typing and spelling. Must successfully complete all applicable Civil Service requirements. Experience in police/fire call taking, FCIC, radio procedures. Experience in FCIC/NCIC.
Minimum Qualifications To Perform Essential Functions0-
Physical Requirements : Tasks are essentially sedentary with some walking, standing, bending, and stooping, and some lifting and carrying objects of light to moderate weight (5-15 pounds).
Data Conception : Requires the ability to compare and/or judge the readily observable, functional, or composite characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
Interpersonal Communication : Requires the ability to speak and/or signal people to convey or exchange information including giving and receiving instructions, assignments and/or directions.
Language Ability : Requires the ability to communicate efficiently and effectively in standard English.
Intelligence : Requires the ability to apply common sense understanding to perform repetitive tasks.
V erbal Aptitude : Must communicate efficiently and effectively in standard English. Must speak with poise, confidence, and voice control.
Numerical Aptitude : Requires the ability to add, subtract, multiply and divide; calculate decimals and percentages.
Form/Spatial Aptitude : Requires the ability to inspect items for proper length, width and shape, and visually read various information.
Motor Coordination : Requires the ability to coordinate hands and eyes accurately in handling, sorting, and managing paperwork and documentation.
Manual Dexterity : Requires the ability to utilize a variety of modern office equipment. Must have minimal levels of eye/hand/foot coordination.
Color Discrimination : May require the ability to differentiate between colors or shades of color.
Interpersonal Temperament : Requires the ability to deal effectively with people from a variety of departments in both giving and receiving instructions. Must be able to perform duties when confronted with Individuals acting under stress.
Physical Communication : Requires the ability to talk and/or hear: (talking: expressing or exchanging information by means of spoken words: hearing: perceiving nature of sounds by ear).
Environmental Requirements : Tasks are regularly performed without exposure to adverse environmental conditions, i.e. dirt, cold, rain, fumes.
Knowledge, Skills And AbilitiesAbility to analyze, organize and review managing operations of an emergency call center. To include budget, policy and compliance with various local and state requirements.
Has thorough knowledge and understanding of the principles and practices of police dispatching and communications functions.
Has considerable knowledge of police department specific and modem office equipment use and functions.
ls skilled in both written and oral communications for effective expression of Ideas and clarity in task assignment.
Is able to establish and maintain effective working relationships with employees, supervisor, City officials, other departments, and the general public.
ls able to analyze, organize, and review work for efficient results and accuracy.
Disclaimer
The City of Margate, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Margate will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Sports & Recreation
SALARY
$61k-78k (estimate)
POST DATE
05/24/2024
EXPIRATION DATE
06/18/2024
WEBSITE
margatefl.com
HEADQUARTERS
MARGATE, FL
SIZE
500 - 1,000
FOUNDED
1955
CEO
GEORGE MCNEIL
REVENUE
$50M - $200M
INDUSTRY
Sports & Recreation
Related Companies
About City of Margate
The City of Margate encompasses nine square miles of tree-lined streets, 30 miles of canals and is home to more than 57,000 residents. The City was originally created as a municipal corporation in 1955 known as the Town of Margate, and in 1961, the Town was incorporated as a City. Margate is perfectly situated in northern Broward County only 7.5 miles from the Atlantic Ocean and approximately 20 minutes from the Fort Lauderdale-Hollywood International Airport and Port Everglades. Widely known for our exceptional hometown quality of life and delivery of excellent municipal services, the City of ...
Margate truly is a place where together, we make it great. Our 500 dedicated City employees strive each and every day to meet the needs of our residents by providing the highest quality services in a progressive and cost-effective manner. We are committed to the principles of responsibility, accountability, integrity, service and excellence in everything we do. If youre looking for a career serving our vibrant community, with a competitive salary, excellent benefits and fantastic people to work with, we encourage you to explore the job opportunities at the City of Margate.
More
Show Less
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
